Support Desk Specialist III

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Apex Systems
Help Desk, Windows, Management, Linux, Video, Systems, IT, Analyst, PC, Scripts
Full Time

Job Description

Our Client is looking for an Entry Level Helpdesk person to join their team in Raleigh, NC!

If interested and qualified please reach out to Grace at

Top Requirements

-Basic Help Desk Experience (software troubleshooting, desktop & printer troubleshooting, basic network troubleshooting, basic phone provisioning & mgmt)

-Windows/Mac Management (software install & uninstall)

-Great communication & willing to try things & learn in fast-paced environment!



-Prior networking exp (switches, routers, firewalls)

-Broadcasting environment exp

-Video formats, file transfer protocols, & Media Asset Management (MAM) Systems

Soft Skills

-good communication skills (verbal & written when responding to tickets)

-willing to learn & try things! - will be working with engineers & will be exposed to a lot of different technologies (networking, help desk, database, anti-virus, broadcasting, etc.) - great opportunity!

-in 24 hour news room environment so needs to stay calm under pressure

-working on a team of 2-5 other IT support specialists

Job Description & Responsibilities


-on-site work (potential for some remote work at times)

-Managing IT Infrastructure for 24 hour news & local programming - must be able to stay calm & collected under pressure

-True Help Desk Analyst

-Working on ticket system

-Routing tickets to higher level engineering

-New user onboarding

-Old user offboarding

-Routing tickets

-Phone & voicemail provisioning

-Printers & PC failures

-Reimaging of machines to bring them back online

-Some networking & network some work stations

-Opportunity to learn some of the VMWare & several other technologies

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or

Company Information

Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of service from workforce mobilization and modern enterprise solutions to digital innovation to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across US, Canada and Mexico. Apex is a segment of ASGN Inc. (NYSE: ASGN)

Dice Id : apexsan
Position Id : BHJOB2374_1156339
Originally Posted : 2 months ago

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