Support Engineer 4

azure, active directory, SAML, Multi Factor Authentication, Identity Synchronization, ADFS
Contract W2, Long term
Travel not required

Job Description

Hi,

This is regarding an excellent job opportunity with my client...

100% Placement Requirement.

Client closed 1 position. Need to close more 6 positions...!

Skills which candidate should have:

  • SAML
  • Multi Factor Authentication
  • Azure Active Directory
  • Identity Synchronization Technologies (Dirsync, AAD Connect, FIM etc)
  • Active Directory Federation Services (ADFS) or similar 3rd party experience (Shibboleth, CA SiteMinder, Okta, PING etc)
  • Identity and Access Management
  • Office 365 Identity Management
  • Cloud Domain Management
  • Cloud User Management and configuration

Title: Support Engineer 4

Location: Los Colinas, TX

Project Type: Long term Contract

Job Description:

Support Escalation Engineer for Identity - Cloud

Required Qualifications: Excellent problem-solving skills on some of the most technically complex and challenging problems that our Enterprise customers report. Focus for this role will be working with the Windows Azure Active Directory components. Strong knowledge of Microsoft Windows 2008, 2008 R2 and 2012 Server, Windows 8 and advanced knowledge on troubleshooting tools usage. Other specialty product knowledge may be required as well in Identity Authorization and Authentication. Excellent Communication Skills - spoken and written English (including technical writing) and excellent demonstrated customer service skills. Effective learning skills, Works well in a team environment, MCSE Certification on Windows 2008 or 2008 R2. Four or more years' experience in systems development, network operations, software support or I.T. consulting, Four or more years' industry experience with the following technologies:

  • Azure Active Directory
  • Identity Synchronization Technologies (Dirsync, AAD Connect, FIM etc)
  • Active Directory Federation Services (ADFS) or similar 3rd party experience (Shibboleth, CA SiteMinder, Okta, PING etc)
  • Identity and Access Management
  • Office 365 Identity Management
  • Cloud Domain Management
  • Cloud User Management and configuration

    Preferred Qualifications:
  • B.S. degree in C.S. or E.E. or equivalent. MCSE + I/MCSD/MCDBA is desirable. Additional Technology
  • Certifications desirable - Cisco, Novell, UNIX, Compaq, Dell, etc

    Roles and Responsibilities:
  • Represent Microsoft and communicate with Enterprise customers via telephone, written correspondence, or electronic service in regard to finding solutions for the most technically complex problems identified in Microsoft software products.
  • Solve highly complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product lines.
  • Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill. Use trace analysis and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs.
  • Responsible for managing a relationship with these customers including thoroughly documenting case work, driving the quickest resolution possible to the customer's issues.
  • May be required to travel on-site to an Enterprise Customer via a ROSS request to work directly with the customer to speed problem resolution and drive favorable customer satisfaction.
  • Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Tech Leads and other escalation resources when appropriate.
  • May assist in reporting software bugs and customer suggestions.
  • Periodically lead triage meetings to share knowledge with other engineers and develop customer solutions. Consistently shares best practices with team members. Act as technical resource for broad and complex issues, and may be assigned as the go-to technical person to moderately strategic accounts.
  • Able to develop and deliver "in depth" technical training to other engineers. Write complex technical articles for knowledge base.
  • Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas.

    Skills/Knowledge
  • Strong problem-solving skills
  • Good Communication Skills - Spoken and written English (including technical writing)
  • Excellent demonstrated customer service skills
  • Effective learning skills
  • Works well in a team and collaborative environment
  • Languages not required but nice to have the ability to speak fluently Traditional Chinese, Spanish or Brazilian Portuguese.

    Experience:
  • Four or more years experience in systems development, network operations, software support or I.T. consulting.
  • Four or more years industry experience with Microsoft products (preferred)
  • Strong knowledge of Microsoft Windows 2000 and 2003 Server and Windows 2000 Professional and Windows XP.
  • Specialty background may require in-depth product knowledge of SBS, SMS, MOM, Cluster, Live Communication Server, ISA Server and other products.

    Education:
  • B.S. degree in C.S. or E.E. or equivalent
  • MCSE - Windows 2000 or 2003
  • MCSE + I/ MCSD / MCDBA (desirable)
  • Additional Technology Certifications preferred - Cisco, Novell, Unix, Security, etc. (desirable)
  • This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment.

    Acts as the final point of escalation and resolution for advanced technical support for highly complex products, highly escalated issues pertaining to confidential security, highly technical or network/system issues. Provides advanced technical support to diverse audiences including highly technical IT professionals, developers, architects, and executive management. Provides support via telephone, written correspondence, and electronic media. Acts as technical lead with no supervision and may provide technical training, coaching, and mentoring to other engineers. May provide consulting to internal or external customers. May research technical documents, feature lists and collaborate directly with product development teams to deploy new technologies or automation.
  • Years of Experience:
  • Four or more years experience in systems development, network operations, software support or I.T. consulting.
  • Four or more years industry experience with Microsoft products (preferred)
  • Strong knowledge of Microsoft Windows 2000 and 2003 Server and Windows 2000 Professional and Windows XP.
  • Specialty background may require in-depth product knowledge of SBS, SMS, MOM, Cluster, Live Communication Server, ISA Server and other products.
  • Best vs. Average:
  • Some exposure to Active Directory (even in on-premise world), Cloud experience AWS, SSO, third party software
  • Must Have Skills:
  • Solid Identity access management for cloud - Customer focused Flexible
  • On prem active directory knowledge. Able to ramp skills Flexible
  • Any cloud sync knowledge - Team work skills Flexible
Please send me your updated resume and expected rate.

Thanks & Regards,

Rajendra Mane
Recruiter

ACLAT INC.

Office: 847-850-0061

Email:

Recruiting, Aclat Inc.
W: www.aclatinc.com

Dice Id : 10214062
Position Id : 2019-197
Originally Posted : 8 months ago
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