Support Engineer II

Active Directory, Microsoft Office
Full Time
$50,000 - $55,000
Work from home available Travel not required

Job Description

 The 411

We think globally, act locally. As a Managed Services Provider Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum are seeking to add a Field Support Engineer II to our talented team. Synoptek is a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support.

 A Day in the Life

We are currently seeking a Field Support Engineer II to provide onsite support to some of our key clients. We are looking for someone with an IT consulting background or history of field support experience. This role requires high energy, a strong in-person presence and the ability to provide daily support to executive level personnel working within the non-profit, financial, marketing and technology industries. This position will require a valid driver’s license for the field support engineer to commute between clients

The Basics

  • Total Years of Technical Experience: 5+
  • Position Specific Experience: 5+
  • Mentorship/Leads by Example Experience: 3+
  • Project/ Client Engagement/ Customer Facing Experience: 5+

 Techie Aptitude

  • Intermediate knowledge of Windows Server & Active Directory technologies (DNS, FSMO, DHCP).
  • Intermediate Office 365 Administration.
  • Intermediate understanding of virtualized technologies. Solid understanding of SAN technologies  
  • Basic knowledge of Firewall/Router/Switch/WAP (Configuration, maintenance & troubleshooting)
  • Familiarity with various MDM solutions (e.g., Microsoft Endpoint Manager, MobileIron)
  • Ability to troubleshoot macOS.
  • Basic ability to troubleshoot in a Linux/Unix environment

 Human Aptitude

  • Verbal Communication: Intermediate
  • Written Communication: Advanced
  • Customer Service: Advanced
  • Presentation Communication: Intermediate
  • Analytical/Problem Solving: Intermediate
  • Mentoring: Intermediate
  • Influence/Persuasion/Forward Thinking: Intermediate
  • Executive Level Presence: Intermediate

 Education & Certifications

  • Bachelor's degree or equivalent experience
  • Candidate must have one of the following or be willing to obtain within 6 months of employment: MCSA, VCP, CCENT, ITIL

The Synoptek Promise

When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber level of team, results, growth and clarity. You are our ultimate investment and as part of that you will have access to continuous clarity in your personal and professional development, a team who has your back, mentorship to achieve rock-star level results. We foster a fun and connected environment with employee benefits extending beyond general compensation and into inspired camaraderie, beer-thirty, general office mayhem, a little fun in the midst of the chaos and an invested culture of learning.

Dice Id : RTL042352
Position Id : 2020-2258
Originally Posted : 2 months ago
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