The ideal candidate for this Level 2 Support Tech position will have experience supporting desktop users and acting as an escalation point for all troubleshooting requests that are beyond the capability of the lower tiered support staff. In addition to handling all escalated troubleshooting / support duties as a Technician, they will also be tasked to run standard reports on a weekly basis and provide ongoing support to employees by installing, maintaining, and repairing all company hardware and software - this includes troubleshooting PC / laptop (hardware / software), determining problem source, and then providing the most appropriate action plans for future reference. They will also complete project-based work and will report to the customer end user Support Manager directly.
Various PC & laptop systems including Dell Optiplex desktops, Lenovo Thinkpad laptops, Microsoft Windows 2010 / 2007 / 7 OS, Microsoft Office365, SAP, McAfee AV, Cisco VPN, Adobe Acrobat, Skype. Knowledge and Skill Requirements:
Knowledge and Skill Requirements:
We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell Supports Equal Employment Opportunity** eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.