Support Technician

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Kforce Technology Staffing
Contract W2, Temp
Competitive

Job Description

RESPONSIBILITIES:
Kforce has a client in Tampa, FL that is currently seeking a Tier 2 Support Technician.

Summary:
The Support Technician provides Technology/Application Support end-users to receive support and maintenance within the organization's application suite environment. This includes diagnosing reported problems within the application suite to ensure optimal functionality and performance. The person will also troubleshoot problem areas (by telephone, or via remote access) in a timely and accurate fashion and provide end-user assistance where required.

Responsibilities:
* Remote Global IT support, using remote desktop tools
* Support Technician will troubleshoot Operating system and application installation/configuration
* Provide quality In-house applications support
* Respond to inquiries from employees and help them resolve issues
* Take ownership of user problems and be proactive when dealing with user issues
* Support Technicians provide quality written communications and details of customer issues
* Support users in the use of computer equipment by providing necessary training/advice
* Support Technicians evaluate more complex calls and determine when to escalate to support team
* Maintain a high degree of Customer First focus for all support queries

REQUIREMENTS:
* 0-1 years of previous experience in IT working with executives and end-users
* Have excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
* Ability to troubleshoot Software issues
* Strong work ethic
* Ability to build rapport with clients
* Strong troubleshooting and critical thinking skills
* Positive and professional demeanor
* Good spoken and written communication skills
* Ability to troubleshoot application issues

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


Company Information

Kforce is a professional staffing and solutions firm specializing in the technology areas of application development, project management, business analysis, enterprise data management and infrastructure for commercial and government organizations. Kforce has been matching job seekers and employers since 1962. We are committed to having a meaningful impact on all the lives we serve and offer exciting job opportunities across the United States. Kforce specializes in providing strategic partnership in the areas of Technology and Finance & Accounting. Our staffing specialists work to understand your career goals and offer career advice in order to help you become a more marketable technology professional. Your success is our mission. Gain meaningful connections with your skills and our network.

Dice Id : kforcecx
Position Id : ITNRC1987446
Originally Posted : 3 months ago

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