Support Technician Level 2 - Dell, Lenovo, Windows, O365

  • eXcell,
  • Beaverton, OR
  • 20 minutes ago
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Contract W2, Contract Independent
Travel not required

Job Description

Find out why eXcell is the employer of choice for contractors! Join eXcell and enjoy our generous employee benefits!

The Level 2 Support Tech in this position will be required to work either a 7:00-4:00 or 10:00-7:00 shift, and also work on Saturdays.

Primary Responsibilities include:
  • Cleaning computer hardware according to manufacturers' specifications
  • Monitoring computer hardware performance and diagnosing problems
  • Upgrading computers through the addition of new hardware, such as additional RAM or a new disk drive
  • Setting up new configurations of equipment
  • Adjusting, repairing, and replacing worn or defective parts
  • Installing and configuring software applications
  • Troubleshooting and repairing software applications and OS related problems
  • Tracking and routing requests and documenting resolutions
  • Identifying and escalating situations requiring urgent attention
  • Testing of equipment that has been repaired prior to returning the equipment to the user Core
Client Hardware and Software Environment: Dell Optiplex desktops, Lenovo Thinkpad laptops, Microsoft Windows XP / 7 / 10 OS, Microsoft Office 365 / 2013 / 2016, McAfee AV.


  • 1-2 years of related experience and training desired
  • Advanced knowledge of installation and operation of relevant software, hardware, and other equipment
  • Knowledge of relevant call tracking applications
  • Knowledge and experience of customer service practices
Working Conditions:
  • Working conditions are predominantly standing and walking.
  • Must be able to kneel for short periods of time and frequently lift up to 25 lbs.
  • Must walk between buildings on campus often transporting up to 50 lbs. using a non-motorized cart
Key Competencies: positive attitude, oral and written communication skills, learning skills, customer service orientation, problem solving, adaptability, planning and organizing skills, attention to detail, stress tolerance

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell Supports Equal Employment Opportunity** eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides Information Technology staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit

Posted By

Jeff Vileta

Company Information

eXcell™ started out as Excell Data back in 1991 in Bellevue, Washington and rapidly grew as a privately held IT professional services firm. We were acquired by CompuCom in 2001. Our culture is passionate, collaborative and results-oriented. We pride ourselves on our long standing customer and associate relationships which have been the foundation of our continued success.
Dice Id : excell
Position Id : 20-00731
Originally Posted : 4 months ago

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