Title: Application Support Analyst - IV Duration: 6+ Months Contract Location: Downtown, NY , 10045
The Central Bank and International Account Services (CBIAS) is part of the Markets Group division of Client.
The CBIAS Operational Support team maintains a suite of business applications which provide financial services to foreign central banks and international monetary authorities. The Operations Support team maintains the daily stability of these applications and troubleshoots production incidents as they arise.
Additionally, we manage their upgrade and release cycles, conducting regression testing while managing change and production incidents as they arise.
Your role as a SWIFT Operational & Technical Support Specialist
You will support a related group of applications and infrastructure used to manage communications between internal applications and the SWIFT network.
Your responsibilities will include heavy interaction with business units and technology partners, and external vendors.
You will report to the Officer for Business Technology for CBIAS.
Work with Business and Technology analysts to develop and implement requirements for new functionality
Requirements validation and traceability
Understand and implement change control procedures
Heavy emphasis on regression testing
Incident management of production outages
Analysing, troubleshooting, escalating, communicating and resolution of operational issues when they occur
Ensure system resiliency and operational continuity by participating in component and site failover tests conducted throughout the year
Work with multiple auditing entities and information system security officers to provide evidence of compliance to best practices and defined policies and procedures
Develop and implement improvement opportunities and operational efficiencies across support lines
An IT Professional with extensive experience working with SWIFT messaging formats.
Hands-on technical experience in SWIFT products such as SAG/SNL, AWP, HSM, etc...
Experience and extensive knowledge of MT and MX (ISO20022) SWIFT standards.
Experience implementing ISO20022 standard migration from MT.
Experience supporting critical distributed systems in a correspondent banking environment.
Experience with Bottomline's GTX product is a plus .
Ability to work with developers, engineers, external vendors and business partners in the implementation of software and hardware upgrades .