The following FULL-TIME position posting will be open until Friday, January 28, 2022:
Salary: $51,000 - $64,200 annually
Monday through Friday, 9:00AM – 5:00PM
Nights & Weekends may be required
Hybrid remote/in-office work schedule possible
Ann Arbor Area Transportation Authority is an Equal Employment Opportunity Employer
January 14, 2022 – January 28, 2022 - Employment Applications
- Submit an Ann Arbor Area Transportation Authority Employment Application Form (on-line or paper), completed in its entirety by the posted deadline date.
- Apply online at theride.org
- Paper applications must be received in the AAATA office at 2700 S. Industrial Highway, Ann Arbor, MI 48104 by 5:00pm on the posted deadline date. Paper applications are available at the same address.
- Faxed or emailed applications will not be accepted.
- Late and incomplete applications will not be accepted.
After January 19, 2022 - Interviews will begin
- Interviews will be granted to selected qualified candidates.
- Qualified candidates selected for an interview will be notified via telephone.
- Applicants who are not selected for an interview will receive notification they are no longer being considered.
The Systems Administrator is responsible for ensuring the availability of IT resources for business users. Using education, skills, knowledge and experience in all areas of Information Technology (including software, hardware, and networks), the Systems Administrator manages backend business systems as well as the servers, monitoring tools, backup/restore and maintenance systems which enable the IT Department to meet the business needs of the organization. This individual is responsible for assisting non-technological clients in assessing and resolving problems associated with the collection, storage, and use of data and other digital information. Utilizing thorough attention to detail, analytical skills, persistent follow-through, and organizational abilities, the Systems Administrator is tasked with identifying problem areas, developing and implementing software or hardware solutions. Additionally, the Systems Administrator assists the Network Administrator with technical support for data communications networks and contributes as a member of the IT Department, participating in setting the goals and objectives of team projects and duties.
Accountabilities and Essential Functions:
- Build, install, manage and maintain applications, servers and data warehouses to ensure the availability of IT resources for business users:
- Install, maintain, diagnose and repair Business applications.
- Administer Paratransit infrastructure to include hardware, software, user accounts, security access, reports, and database maintenance backups with external provider workstation and network access and workstation use for customer trips and needs.
- Monitor system health using enterprise monitoring tools and proactively resolve server and system issues ensuring minimal customer impact and down time.
- Perform diagnosis of Business systems, interface with vendor regarding recommended corrections and enhancement.
- Perform and monitor full and incremental infrastructure backups for disaster recovery and restoration.
- Ensure database integrity, stability and system availability; Monitor and manage system resources, including CPU usage, disk usage, and response times to maintain operating efficiency.
- Support applications that are installed and running on Windows server environment that require special administration and maintenance. Assist to coordinate and implement database security, user needs, access levels, and limitations for current and future implementations.
- Maintain data files and monitors system configuration to ensure data integrity.
- Install new software releases, system upgrades, evaluate and install patches and resolve software related problems.
- Maintain confidentiality of information being processed, stored, or accessed by the network.
- Build and manage the desktop computing environment:
- Maintain and administer computer environments including computer hardware, systems software, applications software, and all configurations.
- Develop workstation image and deploy to new computers and those needing re-imaging.
- Install and configure authority-issued desk phones, troubleshoot and resolve phone issues.
- Configure, monitor, and maintain email applications and virus protection software.
- Manage Windows server functions, including file and folder management and access, network printing services, server performance monitoring, user access and administration, application and services management.
- Perform basic systems security administration functions, including creating user profiles and accounts for application and server access internally and externally.
- Maintain and administer Active Directory user and computer objects, user accounts, and groups.
- Plan, test, recommend, and implement server, phone, workstation, hardware, and software architecture for use.
- Provide quality service for Information Technology’s internal customers:
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
- Diagnose, troubleshoot, and resolve hardware, software or other network system problems and replace components when necessary (applicable to servers and workstations).
- Demonstrate and document proper usage of system tools that can be used by other members of the I.T. support staff.
- Review server system logs to identify system warnings and errors to resolve in a timely manner as to not affect system performance and user interaction.
- Assist with supporting secure Virtual Private Networks (VPNs).
- Participate as a team member to ensure successful and timely delivery of IT projects:
- Provide support for implementation, troubleshooting and maintenance of IT systems.
- Perform capacity and resource planning, assessing risks and contingency planning.
- Assist to coordinate and implement database security, user needs, access levels, and limitations for current and future implementations.
- Maintain relationships with outside service vendors for application and hardware acquisition and upgrades, and to resolve issues specific to those providers and platforms.
- Provide advanced testing of new and experimental IT equipment and software.
- Document new processes for non-technical business staff and IT Department members.
- Other tasks as assigned:
- Maintain advanced up-to-date technical knowledge of IT Best Practices, security protocols, hardware, software, applicable laws, principles and emerging technology. Attend technical training conferences and/or participate in training programs offered related to the profession.
- Work as a team member with other technical staff to ensure connectivity and compatibility between systems.
- Participation in after-hours emergency on-call system support.
- Assist the Network Administrator as needed with technical problems for established networks.
Knowledge, Skills, and Abilities:
- Bachelor’s Degree in Computer Science or related field, or equivalent combination of education and experience which includes some formal education, is required.
- Minimum of 3 or more years of experience maintaining computing hardware and software in a professional organization is required.
- Experience or formal education in Microsoft Windows Server is required. MTA (Microsoft Technology Associate) Certification preferred.
- Minimum of 3 or more years of experience configuring Microsoft Windows Operating Systems, installing and upgrading firmware and operating system device driver software in a professional organization.
- Minimum of 3 or more years of experience with configuring Internet Protocol. CompTIA certification or equivalent desired.
- Self-starter who can troubleshoot and resolve system issues autonomously without supervision.
- Experience configuring client server applications in a professional organization is preferred.
- Excellent verbal and written communication skills with the ability to clearly explain complex ideas to non-technical staff.
- Proficient at researching solutions to complex, obscure technology problems.
- Proficient at working on multiple concurrent tasks with frequent interruptions.
- Ability to work and participate effectively within a team environment.
- Ability to work non-business hours (nights, weekends) with frequency.
Physical Demands Lift/Carry
- Stand- Frequently - Less than 10 lbs- Occasionally
- Walk- Frequently - 10 - 29 lbs- Occasionally
- Sit- Frequently - 30 - 59 lbs- Occasionally
- Use of Hands/Fingers- Frequently - 60 - 100 lbs- Rarely
- Reach- Frequently Push/Pull
- Climb- Rarely - Less than 10 lbs- Occasionally
- Crawl- Rarely - 10 - 29 lbs- Occasionally
- Squat or Kneel- Occasionally - 30 - 59 lbs- Occasionally
- Bend- Occasionally - 60 - 100 lbs- Rarely
Manager of Information Technology