System Administrator

Systems, IT, Exchange, Management, Network, QA, Linux, Windows, Networking, Python, Bash, Change Management
Full Time

Job Description

NOTE: U.S. Citizens, GC and those authorized to work in the U.S (without Sponsorship) are encouraged to apply.

We are unable to Consider OPT or H1B Visa Candidates for this position.

Sr. Systems Administrator

A growing CRG client is looking for a Senior Systems Administrator to join their team. This role requires a resourceful, customer-focused person to manage the day-to-day operation of various IT networks and systems in support of an organization which include local area networks, wide area networks, network segments, intranets, and other data communication systems. Additionally, performs incident management, change management, and problem management ticket handling responsibilities with our Service Desk team to resolve incidents, tasks and complete projects within service agreements and established deadlines. In summary, lead and contribute to the overall success of IT team projects and tasks.

Job Duties:

  • Manages day to day Service Desk ticket escalations while following proper ticket handling process
  • Understand/support IT managed and professional services catalog
  • Works with the Service Desk, peers, and/or vendor support to resolve projects, task, and incident tickets to drive tickets to a close within the established SLA's
  • Read, understand, and learn from technical manuals, knowledgebase, books and other resources and be a subject matter expert (SME) to team members, clients and end users for systems and infrastructure under your responsibility
  • Consistently create, upgrade, and maintain our knowledgebase (KB)
  • Administration, support, and migration of Microsoft 365 (M365) services (includes Exchange, Teams, Office Suite, and SharePoint)
  • Actively respond to RMM (Remote Monitoring Management)/NMS (Network Monitoring Solution) alerts and improve monitoring as needed to meet or exceed SLA's
  • Effectively resolve and communicate tickets resolutions that achieve the desired business outcomes
  • Proactively look for ways to improve service delivery
  • Participate in service review and /or QA of individual and team deliverables
  • Provide senior technical expertise during the presales process solutions by contributing to proposals that deliver value to our clients using industry best practices
  • Provide senior technical oversight and leadership for server and application systems, including backups and other tools used to deliver value that meet or exceed SLA's
  • Provide coaching/mentoring for team members and peers in areas that you are a SME (i.e.: filling in on triage and service desk responsibilities as needed)
  • IT Process, procedure and policy creation, improvement, and implementation in areas of responsibility
  • Ensures high quality craftsmanship of all tasks while meeting deadlines

  • Minimum of 2+ years as a systems or network administrator within an environment consisting of 50+ servers while serving in an escalation or advanced senior role
  • Bachelor's degree in an IT or Business-related degree preferred (Associate's degree, IT certifications, and/or equivalent experience may be substituted on an individual basis)
  • Intermediate to advanced aptitude and experience with virtualization technologies (specifically VMWare and Hyper-v)
  • Exchange - Specific Exchange on prem to cloud migration experience preferred
  • M365 SharePoint build, configuration, and administration experience preferred
  • Cloud computing service experience, specific Azure knowledge and experience building, testing, deploying, and managing Azure applications and services
  • Linux administration - intermediate as minimum (CentOS, Ubuntu, RedHat)
  • Windows Server Administration - Intermediate to advanced knowledge and experience with Active Directory administration and support
  • Active Directory, DNS, DHCP - intermediate to advanced
  • Basic Networking knowledge - with the expectation to grow networking skillset
  • Fundamental understanding and ability to work with virtual environments, storage, backup technologies/products, security products (Anti-virus, Next Gen EDR, Active Directory, WiFi controllers and WiFi technologies (802.11x)
  • Median to advanced fundamental knowledge of SIEM, IDS, IPS concepts and products a plus (preferred experience with Microsoft Sentina).
  • Intermediate to advanced fundamental knowledge and experience configuring, supporting, and upgrading VoIP phone systems a plus
  • Scripting experience (Powershell, Python, and/or Bash preferred)
  • Willing to update technical knowledge and skills through research, OJT training, or required certifications
  • Strong interpersonal skills, with the ability to work effectively across the organization
  • Able to work in a fast-paced, changing, and under pressure business environment
  • Demonstrate strong written and verbal communication skills
  • Ability to work independently and be self-directed
  • Experience troubleshooting systems and applications
  • Experience working within an ITIL aligned IT team with exposure to Incident Management, Change Management, Service Review, and Service Delivery best practices preferred
  • Exchange and / or Microsoft 365 experience a plus
  • General understanding of Azure, AWS, or other cloud technologies a plus
Category Code: JN008
Dice Id : 10112363
Position Id : 9282
Originally Posted : 2 months ago
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