The Systems Engineer reports directly to the Infrastructure Service Delivery Manager and will support the City of Anaheim's Server, Storage and Compute Infrastructure. The System Engineer will work with the Infrastructure SDM, City IT staff and SAIC Remote Support teams to ensure the operation of Active Directory, Citrix, and Exchange are all functioning and meeting service level requirements. In addition, the System Engineer will make recommendations around life cycle management, capacity planning and reporting and will help with the development and execution of business continuity planning for critical City environments. Primary Responsibilities:
Install, configure, patch, monitor and maintain Windows 2008R, 2012 (and beyond) physical or virtual servers, troubleshoot problems, and repair server hardware
Maintain, update VMware infrastructure, guests and gold image templates
Lifecycle management for aging operating systems, hardware within the City's Data Center
Inventory and ensure accuracy of records in Service Now (CMDB) and provide support for quarterly auditing
Ensure Printer management and queues are all operational within the span of control
Ensure daily backups, offsite storage and infrastructure (capacity, licensing) are meeting best practices and our defined service level requirements
Ensure storage is available, operating optimally and that capacity reports are being provided to SAIC leadership on a weekly and monthly basis.
Performs routine and advanced system administration duties in a Windows Active Directory environment, configuration DNS / DHCP, and maintain appropriate Active Directory documentation.
Installs and secures new servers, and maintains the server infrastructure and all forms of systems that support the Data Center environment including cabling, power, space planning, cooling management and all other dimensions in a large, complex environment
Documents standard operating procedures and recommend updates to optimize service delivery in alignment with ITIL best practices
Documents and implements change requests; evaluate change requests for potential enterprise wide impacts
Provides occasional off-hours remote support for planned maintenance work, unplanned support issues, or to meet customer SLAs. May occasionally require on-site work at a data center during off-hours
Demonstrated ability to design high-level and detailed infrastructure architecture of Microsoft-based solutions such as MS SQL, PKI, SharePoint, Exchange, SCCM, and Citrix. Qualifications
Bachelors of Science (B.S.) or Bachelor of Arts (B.A.) degree in Information Technology, Computer Science, or Management Information Systems and five (five) years or more of related experience; Masters and three (3) years or more of related experience.
Experience in process enhancement, developing and implementing policies and procedures for the Operations team based on ITIL and PMP principals
Must possess strong written and verbal communicators, able to communicate with team members, management personnel, and end users throughout the organization.
Demonstrable experience with one or more of the following:
DNS / Dynamic DNS
HP ProLiant Servers
Data Center Operations Desired Qualifications
- Experience working in commercial and local governments business settings.
- ITIL v3 or v4 Foundation Certification.
- Excellent problem-solving skills and ability to analyze, identify and direct resolution of technical, administrative and process issues.
My SAIC Benefits.