System Engineer

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The Judge Group, Inc.
Accounting, Analysis, Broadband, Cabling, Call Center, Change Management, Circuit, Circuits, DNS, Ethernet, HTTP, IVR, Manager, Management, Materials, PBX, PowerShell, Project, Project Management, SQL, TCP/IP, Telecommunications, Video, Wireless
Full Time
Work from home not available Travel not required

Job Description


Location: Philadelphia, PA
Description: Our client is currently seeking a System Engineer

This job will have the following responsibilities:

  • Provide configuration, administration, analysis and support of Skype for Business & O365 Skype Phone systems.
  • Provide administration for the Sonus SBCs 2Ks and perform configurations to support SIP trunks and toll free services.
  • Provide required configuration and support of projects that require telephony services, such as: work flows, auto attendants, IVR routing, hunt groups and special call handling.
  • Provide support of the Polycom video conferencing systems, along with management interface tools such as: resource manager & real connect.
  • Provide project management skills and applied methodologies.
  • Position requires excellent time management and excellent communication skills.
  • Perform daily MACDs from Service Now ticket requests.
  • Comply with IT Change Management processes.
  • Assist with training programs materials needed for sites moving to new technologies
  • Proactively ensure systems are functioning at optimal performance levels.
  • Schedule routine maintenance checks to ensure all required server patches and certificates have applied to the systems.
  • Must know how to utilize and interpret Skype call quality reports to troubleshoot Skype or carrier service issues.
  • Experience with Skype support tools, such as: Prognosis, Mazu and snooper for reading Skype UCCAPI client logs.
  • Perform routine tests and maintenance to ensure maximum efficiency and uptime of all unified communications systems and any third party hosted products, such as a contact center solution platform or E911 system.
Qualifications & Requirements:
  • Minimum Education: Bachelor-s degree in computer science, Information Technology, computer engineering or a related field of discipline relevant to this position
  • 5+ years of technical hands on experience with Skype for Business, O365, Sonus SBC along with a background in telecommunications.
  • Must be proficient with scripting in PowerShell.
  • Experience with Polycom Group Series video conferencing systems
  • 4+ years of Project Management, Organization and analysis skills are required. Excellent time management skills and the ability to support multiple tasks and simultaneous active projects
  • In depth understanding and experience with the following: TCP/IP, DHCP, VLANs, MPLS, T1/T3/DS3, wifi, wireless access points, Ethernet, IP routing, switching, DNS, QoS, Q-Signaling, voice & video codecs, broadband circuits, cabling, wireless communications and technologies. Knowledge of infrastructure cabling
  • Technical hands on experience working with telecommunications solutions and technologies, such as: PBX systems & dial plans, voicemail systems, call center solutions, IVRs, call accounting, call accounting, voice over IP configurations, integrated fax, carrier circuit provisioning (PRIs, SIP trunks, MPLS, Ethernet, Broadband, etc.)
  • Proficient with Microsoft applications suite, including Sharepoint, Visio and Project Management. Proficient with Active Directory attributes. Proficiency with SQL servers and Azure cloud, a plus.
  • Position may be required to respond, troubleshoot and resolve issues during off hours and holidays.

Contact: mcurrie@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com



Company Information

The Judge Group is a privately-owned, leading professional services firm. What does that mean? It means we provide technology, talent and learning solutions to businesses around the globe, and we're great at it. Our expertise is positioned at the crossroads of people and technology—two of the most important aspects of successful business today.
Dice Id : cxjudgpa
Position Id : 598684

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