System Operations Analyst

UNIX, LINUX, technical support
Full Time
Telecommuting not available Travel not required

Job Description

General Summary

The System Operations Analyst will support the Department of Education data centers by operating and supporting COD applications to ensure smooth functioning and availability to users.

Essential Duties and Responsibilities

  • Troubleshoot system and user incidents and problems

  • Support the Operations testing for the application and infrastructure changes

  • Works with the technical architecture, technical operations, and the development teams to resolve production issues

  • Identifies and implements opportunities for improvements to methods/procedures/tools/services used in the environments.

  • Works with our datacenters to run the Production schedules and processes and restore the service

  • Applies technical, industry, and functional knowledge to support efforts.

  • Provides timely responses to requests and resolves issues in a timely fashion.

  • Provides input on planned operations enhancements, changes, and fixes

  • Creates and updates required technical documentation.

  • Provide on-call support outside normal business hours as needed.

  • Participates in the design, testing and implementation of system changes

Minimum Qualifications

  • 4 yr technical degree, preferably BS in Computer Science, BS in Engineering, or BS in Information Technology

  • Basic to Moderate knowledge of SQL

  • Knowledgeable in UNIX/LINUX functionality

  • Displays critical thinking skills and working knowledge of systems analysis techniques.

  • Proficiency with Microsoft Office applications, including Microsoft Word, Excel, etc.

Knowledge, Skills, and Abilities

  • Understanding of software development life-cycle

  • Experience with Mid-range environments

  • Prefer at least one year of software support knowledge

  • Basic Java development a preferred but not mandatory for role


Posted By

ASM Research

Dice Id : 10238000
Position Id : 1659-225
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