System Support/Customer Success Engineer- Washington DC

windows, active directory, support
Full Time
Telecommuting not available Travel not required

Job Description

CWPS ( supports Single Source Technology Solutions – Managed IT & Voice, Data Center Services, Storage, Virtualization, Networks and Technical Support.  Customers. Our headquarters is based out of Chantilly, Virginia.

Customer Success Engineer- Washington DC

Job Purpose:  The Customer Success Engineer serves as an extension of the CWPS Service Desk. This position will primarily report onsite to provide hands on technical support for a single client and require rotation between their (3-6) locations within the Washington, DC metro area. The engineer is required to work independently and be able to prioritize their workload.  The ideal candidate will possess a dynamic personality and superior customer service skills. 


  • Responsible for onsite client support of Windows-based desktop & mobile computers, mobile devices, local and network printers and peripheral devices.
  • Provide customer support and problem resolution
  • Provide customer support and problem resolution 
  • Ensure client connectivity to communication devices including network switches, routers, print servers, remote access services, and cloud services
  • Perform workstation replacements and upgrades for end users
  • Oversee and be the technical resource for third party vendors when they are required 
  • Responsible for client connectivity to essential systems including Windows-based servers and remote access solutions
  • Travel to client’s (3-6) locations around the DC-Metro area 


  • Strong consulting and communication skills
  • Confidence and experience in front of clients 
  • Strong ability to work in a team-based environment 
  • Self-start with ability to prioritize and manage time effectively
  • Knowledge of Microsoft server and desktop operating systems
  • Active Directory Management  
  • Maintenance and User Management of Office 365 and later 
  • General understanding of IT protocols including DNS, SMTP
  • Basic TCP/IP Troubleshooting Knowledge 
  • General knowledge of Firewalls including VPN installation, configuration and troubleshooting
  • Installation and troubleshooting of desktop client applications including Microsoft Office Suite, antivirus clients and 3rd party applications
  • Ability to use appropriate tools to identify and remove spy-ware, ad-ware, and viruses
  • Remote troubleshooting using CWPS’s remote access toolset
  • Maintenance of enterprise backup solutions

  Additionally, the ideal candidate will possess: 

  • IT experience working within the Healthcare industry and with Healthcare applications and vendors
  • Preferred certifications include A+, Net+, MCP, MCSA, MCSE, CCNA
  • A thorough understanding of technical design and delivery methodologies

About CWPS:

Customers First, Proven Performance, Lasting Relationships - CWPS continues to build on our 36-year track record of supporting private and public sector customers with affordable, turn-key IT solutions. 

  • CUSTOMERS FIRST. For more than 36 years, we at Connected WorkPlace Solutions (CWPS), have been fueled by the expert, full-service care we provide to each of our customers. The CWPS success story is written every day by over 140 dedicated professionals who continue to build on our track record of single-source solutions, aggressive pricing and satisfied customers. 
  • PROVEN PERFORMANCE. Our focus on serving customers has convinced the IT industry's leaders to partner with us and support our certified sales, installation and support teams. Our partners' commitment is further
  • demonstrated by their accreditation and recognition of our superior performance in the Washington, DC region. 
  • LASTING RELATIONSHIPS. We support thousands of businesses, non-profits and public sector customers. Top names in the business and the public sectors turn to CWPS for their end-to-end information technology needs. 
  • CWPS is an equal opportunity corporation and does not discriminate on the basis of race, color, sex, national origin, religion, age, disability or veteran status in admission or access to, or treatment or employment in, its programs and activities.
  • For more information about CWPS, please check out our website at
Dice Id : 10197846
Position Id : 661764
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