The mission of the Voice Modernization (VMOD) program is to Engineer, Furnish, Install, Secure and Test a Voice over IP (VoIP) system to replace the legacy telephone system on 15 US Army installations in CONUS. The on-site manager position begins with the installation phase and ends when all voice users have been successfully migrated to the new system.
Responsible for providing installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware. Assesses user needs and is able to solve a range of problems. Provides installation of new equipment and performs equipment modifications or enhancements. Prepares and maintains documentation for processes for policies and procedures related to computer systems and operations.
Provide technical assistance, guidance, and training to Network Enterprise Center (NEC) personnel to enable their becoming self-sufficient in maintaining and operating a Cisco Unified Communications Manager (CUCM) system and associated ancillary systems.
Survey, analyze, evaluate, and provide technical advice/trouble resolution pertaining to the performance and functionality of the VoIP system.
Assist with the system administration and maintenance of the VoIP system. Maintain contracted levels of system availability and performance, utilizing the Maintenance and Administrative Positions (MAAPs) trouble resolution tools and GFE.
Assist system administrator in the performance of the following functions:
Detection and resolution of system failures/component failures/errors.
Routine system hardware/software installation, upgrading, updating, and replacement per the contract.
Modification of fiber patch panels to support system requirements and maintain system performance objectives.
Component and system failures.
Maintain configuration management
Assist and advise local site personnel in all warranty related actions
Prepare and submit a Monthly Status Report (MSR)
Good interpersonal skills to foster a collaborative work environment
Ability to communicate complex technical information to site personnel to reinforce skills taugh during formal training
Good written communication skills to complete required reports, trouble tickets and other deliverables
Must have and maintain at least one of the certifications associated with DoD Approved 8570 Baseline Certifications for IAT Level II:
CompTIA Cybersecurity Analyst (CySA+ **) (formerly CSA+)
GIAC Global Industrial Cyber Security Professional (GICSP)
GIAC Security Essentials Certification (GSEC)
Certified Network Defender (CND)
System Security Certified Practitioner (SSCP)
Have a SECRET (or higher) clearance