Systems Administration/Help Desk Support

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General Dynamics Information Technology
Analysis, CCNA, CISSP, Cisco, Diagnostic, DNS, Hardware, Help Desk, LAN, Management, MS Office, Networking, Networks, Peripherals, Printer, Research, Security, Simulation, WAN, Windows, Windows 7
Full Time
Telecommuting not available Travel not required

Job Description


Job Description

IT Professional responsible for providing customers with accesses at the component level. Assists customers with obtaining access to resources such as share drives; applications; and proprietary databases; as well as adding customers to Active Directory groups. Responsible for providing technical assistance and support related to computer systems; hardware; or software. Responds to queries; runs diagnostic programs; isolates problem; and determines and implements solution. The preferred candidate must meet all of the requirements as well as hold the full clearances with our main customer. Willingness to learn new technologies; accept new duties and support dynamic work environment a must. The candidate must be willing to support non-enterprise mission systems as well as enterprise systems.

Primary responsibilities

Provide technical assistance and support for incoming queries and issues related to computer systems; software; and hardware

Respond to email messages from customers seeking help

Add/Remove users to groups that grant access to applications approved by management

Investigate and troubleshoot issues

Initiate tickets for any service request/incident involving the customer's system

Install/map computer peripherals for users

Follow up with customers to ensure issue has been resolved

Write training manuals/user guides and other system documentation

Install; modify; and repair computer hardware and software including networking gear

Create accounts on managed systems; reset passwords

Clean up/rebuild computers

Supports program logistics/procurement; and property accountability

Perform daily system monitoring; verifying the integrity and availability of all hardware; server resources; systems and key processes; reviewing system and application logs; and verifying completion of scheduled jobs such as backups

Maintain standalone systems (patches; virus dats; etc.)

Perform ongoing performance tuning; hardware upgrades; and resource optimization as required. Configure CPU; memory; etc. as required

Perform regular security monitoring to identify any possible intrusions

Contribute to and maintain system standards

Apply OS patches and upgrades on a regular basis

Run diagnostic programs to resolve problems. Provide analytic reporting of systems security or performance issues

Resolve technical problems with Local Area Networks (LAN); Wide Area Networks (WAN); and other systems

Run reports to determine malfunctions and performance that continue to occur.

Data management/transfers

Assist customers with VTC requirements/wall deployment/conference room setup

Support user work area adjustment requests

Education

Bachelors Degree in Computer Science; Engineering or a related technical discipline; or the equivalent combination of education; technical training; or work/military experience.

Desired Training and / Or Certifications

Desired:  

A+ certified

Network+ certified

CCNA

Security+ or CISSP

Basic forensics tool use

Log Analysis Experience

Troubleshooting Complex Issues

Qualifications

8-10 years of related systems engineering experience.

? Windows Server 2008R2; 2012R2

? Windows 7/8

? MS Office 2007/2010/2013

? Windows deployment services

? Active Directory and Deployment via Group Policy

? Windows DNS and DHCP

? Windows Certificate services

? Hyper-V and other virtualization platforms

? Linus OS

? Switching and Routing

? Printer support

? Cisco equipment and appliances

? Key management licensing

? Ability to diagnose; research; and debug a variety of complex system or networking problems

? A Good understanding of various types of physical media; how they work; and their limitations

? A high level understanding of operating systems and file systems

? Good organizational skills. This includes listening; note taking; documenting etc.

? Must be willing to learn new technology and provide expert level support to all customers

? Excellent interpersonal skills. The ability to communicate and work as a member of a team is a must.

TS/SCI with Polygraph required.
As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

 

Department: Information Technology


Company Information

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors. Headquartered in Fairfax, Va., with major offices worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services. General Dynamics Information Technology is one of two business units in the General Dynamics Information Systems and Technology business segment.
Dice Id : 90979310
Position Id : 7294

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