Systems Administrator / IT Specialist

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Matlen Silver
Help Desk
Contract W2, Contract
Competitive

Job Description

The successful candidate will be responsible for providing timely computer related support to a diverse set of users while maintaining a high level of customer satisfaction. The ideal candidate must have strong written and verbal communications skills.

Responsibilities:

  • End User Support Diagnosis user support problems via walk ins, telephone, or through other remote support with users experiencing problems at their work-site which requires extensive knowledge of computer system in questions which in many cases are problems which have not been diagnosed before and require independent judgment in arriving at a course of action that will correct the problem.
  • Computer and IT Equipment Troubleshooting Utilizes independent judgment in solving complex computer problems relying upon extensive knowledge of computer systems, vendor supplied diagnostic tools, and Web based information to determine the reason for the malfunction and the appropriate solution to resolve the problem. Troubleshooting involves both software and hardware support.
  • Configure Computers Using extensive knowledge of various desktop computers, installs drivers, hardware components, and various operating systems. Troubleshoots failed components and resolves installation problems making independent decisions to best resolve the problem.
  • Additional Duties - Assist with the maintenance of the IT Knowledge base which include creating written knowledge base articles and videos. Assist with account management which includes monitoring for accounts that are out of compliance, removing old accounts, and following the proper account maintenance cycles. Performs other duties as assigned.
Qualifications Education and Experience:

  • Bachelor of Science degree in a computer or in progress is desired.
  • Minimum of 2 years of Help Desk and relevant technical experience.
  • Hardware and software troubleshooting skills.
  • Diagnostic skills in hardware, network, printing, and operating systems.
  • Excellent communication, writing, and customer service skills.
  • Adapt and identify new and emerging technologies to improve business processes.
  • Familiar with using remote support tools.
  • Knowledge of multiple operating system platforms.
  • Knowledge of Microsoft Office and Adobe products.
  • Prior experience using deployment tools.
  • Knowledge of Windows Active Directory.
  • Experience using a ticket system.
  • Experience with conferencing tools such as Zoom.


Knowledge, Skills and Abilities:

  • Strong working knowledge of diagnostic software and equipment.
  • Hardware and software troubleshooting skills
  • Diagnostic skills in hardware, network, printing, and operating systems
  • Excellent communication, writing, and customer service skills
  • Deep understanding of new and emerging technologies
  • Familiar with using remote support tools.
  • Knowledge of multiple operating system platforms
  • Knowledge of Office and Adobe products
  • Prior experience using deployment tools.
  • Knowledge of Windows Active Directory
  • Experience using a ticket system.
  • Experience with mobile devices (Android & IOS) i.e., Phones and tablets.


Additional Notes

  • Job occasionally requires lifting computer equipment such as desktops, laptops, monitors, printers, etc. that may weigh up to 25lbs.
  • The job also occasionally requires running cables under and around equipment and furniture.
  • Must be available during the core Help Desk hours which can be subject to change. Hours will be set based upon a 30 min or 1 hour lunch. Rare Saturday work might be required for support.


Company Information

Matlen Silver is the hardest working staffing team in the U.S. We do what we know is right for consultants and companies, creating a unique and powerful recruiting and talent experience. We don’t just say we’re hard-working. We are. We don’t just invest in great people, we invest in people with guts, who don’t stand alone with integrity, but together as one united front. Our core is a powerhouse that can’t be described but should be experienced.

Dice Id : matlennj
Position Id : 100999535237543
Originally Posted : 1 year ago

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