We're seeking an Atlassian tool suite pro to join one of our growing growing team! This person will have the opportunity to own Confluence, Jira and Roadmaps by maintaining the lifecycle, fixes, updates and all needs pertaining to it. The purpose of this job is to ensure that ICW Group’s computing environment and infrastructure technologies are properly administered and maintained in support of the company’s computer operations. This role exists to define procedures for monitoring, evaluating, diagnosing and establishing a work plan to resolve system issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Administers, maintains and upgrades computing systems.
Defines procedures for monitoring, evaluating, diagnosing, and establishing a work plan to resolve system issues.
Troubleshoots and supports internal teams.
This role does not have supervisory responsibilities.
EDUCATION AND EXPERIENCE
Bachelor's degree from four-year college or university preferred with a major or emphasis in Computer Science, Information Systems, or related field. Minimum 5 years of related experience and/or training; or equivalent combination of education and experience required.
CERTIFICATES, LICENSES, REGISTRATIONS
Current Microsoft MCSE certification.
KNOWLEDGE AND SKILLS
Ability to find solutions and root causes using a variety of resources and logical thinking. Possesses knowledge of networking concepts (e.g., Systems, Protocols, Directory Services). Advanced skill in light scripting and troubleshooting. Understanding of how software behaves in order to deploy, configure and troubleshoot systems, and continuously optimize system performance. Utilizes knowledge of how software behaves in order to deploy, configure, and troubleshoot systems, and continuously optimize system performance. Experience as a System Administrator or Helpdesk supporting a 500+ user environment working in a virtual environment, specifically with VMware ESX and in a Co-location environment. Ability to administer, support and sustain Microsoft based enterprise applications, systems, and Enterprise Backup and Recovery systems including Ansible, Chef, Puppet or other automation, configuration, orchestration or scheduling systems, preferred.
This job operates in a professional office environment. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently will sit, stand, walk, and bend during working hours. Requires manual and finger dexterity and eye-hand coordination. Required to lift and carry up to 50 lbs. Requires normal or corrected vision and hearing corrected to a normal range. Ability to work overtime and on nights and weekends, as needed. Requires ability to take part in on-call rotations.
This position maps to the Individual Contributor level. Additional competencies required: none.
This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment.