Systems Administrator Level 2

  • Eclaro,
  • New York, NY
  • 10 hours ago
Systems administrator, Windows administrator, systems administration, Active directory, Windows, server, VMware
Contract W2, 6 Months
Depends on Experience

Job Description

ECLARO is a company that delivers talent. We provide fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including: Consulting, Professional Hire, Global Integrated Delivery and Managed Services. 


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Systems Administrator – Level 2 New York, NY 10036

Job no: 21-14857



  • Fix laptop connectivity issues
  • Basic networking fundamentals
  • Generalist - Someone who knows Windows server, basic networking functions, DNS, domain controller. VPN connectivity.
  • VMware VDI support/administration
  • Active Directory, DNS, Group Policy
  • Windows/O365 administration and support
  • Virtual desktop troubleshooting
  • Video conferencing support
  • WebEx support
  • Email troubleshooting support (not servers)
  • Patching support
  • Imaging
  • Application installation
  • Servers support



Position Summary

As a member of the infrastructure team, the System Administrator – Level 2 maintains servers and enterprise applications.  Sets up and configures laptop and desktop hardware, as well as, configures, manages, supports, and troubleshoots the virtual desktop infrastructure.  Is skilled in configuring and troubleshooting both desktops and servers in a VMware environment.  Monitors the help desk queues, provides hands on Level 1 and Level 2 support and dispositions help tickets to the appropriate other members of the IT department.  Supports all desktop equipment and applications, video conferencing equipment, and printers.


Essential Functions

  • Provide superior Customer Support to Corporate Executives and Staff
  • Provide support for VMware Horizon View Cloud desktop environment, some experience a plus
  • Support bring your own device (BYOD) applications installed and running on personal and corporate smart phones and tablet devices
  • Install, configure, and maintain Microsoft Office Professional and all other desktop applications used by the Institute’s staff
  • Support and maintain all laptops and desktops hardware, software, and printers
  • Provide support for file and print services
  • Maintain standard laptop and desktop configuration images utilizing current imaging solution documentation and deployment procedure
  • Provide support for Cisco Web Conferencing systems before and after meetings and events
  • Troubleshoot e-mail issues and escalate issues related to the e-mail server to e-mail server administrators
  • Work on and complete special projects


Information Security Responsibilities

  • Attend/complete assigned information security training by the designated completion date
  • Read and adhere to published ISMS policies and procedures
  • Report timely any observed violations of ISMS policy - or known encroachments on information security - to your department leader and/or the Information Technology Department.


Education and Experience

  • Bachelor’s degree in Computer Science or Engineering, or eight years of experience in Microsoft Windows Server administration and Windows desktop support
  • Microsoft systems certification desired


Other Qualifications

  • 3+ years IT helpdesk experience
  • 2+ years deploying and managing Windows laptops
  • Basic knowledge of MDM solutions
  • Strong knowledge of Microsoft Windows networking, TCP/IP, DHCP, DNS, GPO’s
  • Knowledge of database and web server technologies a big plus
  • Exceptional customer service skills
  • Must be a self-starter with a burning desire to excel, working outside of normal business hours as required to complete assigned tasks
  • Requires excellent communication skills, analytical ability, sound judgment, and excellent time management skills
  • Must possess the ability to work effectively with customers, staff, IT management, and managers from all departments
  • Superior troubleshooting skills while working hands on at a help desk
  • Ability to work under stress with time-critical deadlines and high expectations


ECLARO is a company that delivers talent. We provide fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including consulting, Professional Hire, Global Integrated Delivery and Managed Services.

ECLARO recruits and manages a staff of highly skilled individuals in an array of specialized disciplines. This approach enables our clients to leverage new opportunities, respond to increased and changing demands and increase their profitability.

Please visit to see why the Right People are The Answer.

Specialties: Customized solutions for Human Capital and Talent Acquisition, Permanent placement and retained search, Recruiting, Staff Augmentation, Contract Labor, Managed Services, RPO, MSP, VMS, IT solutions, management and support, offshore business process outsourcing.

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.



Industry: Staffing and Recruiting

Type: Privately Held Company

Size: 501-1000 employees

Founded: 1999

Dice Id : ndi
Position Id : 21-14857
Originally Posted : 3 months ago
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