Systems Administrator

help desk, systems administrator, tier 3
Full Time
Up to $95,000
Work from home available Travel not required

Job Description

Staffing Pros, a division of VETS Inc., is seeking a Systems Administrator for our client located in Ashburn, VA. This position will be remote until 2021. You will serve as the highest level of support within the technical support team. Technical issues that cannot be resolved by tier 1 and tier 2 are escalated to this position. This role requires advanced expertise in troubleshooting difficult networking, system and end user issues.

Responsibilities:

  • Resolve complex technical issues directly with customers submitted by phone, email, and onsite
  • Act as the primary escalation point from tier 1 and tier 2 support technicians
  • Provide training as needed to the tier 1 and tier 2 support teams
  • Advanced troubleshooting for network issues not limited to Cisco, Fortinet, Meraki, Dell, Palo Alto, Ubiquiti, and SonicWall hardware (routing, switching)
  • Advanced knowledge and troubleshooting of Microsoft server and desktop operating systems, and hardware
  • Advanced experience with setting up, management of, and troubleshooting Active Directory environments
  • Virtualization design, implementation, and support (VMware, Hyper-V, Xen)
  • Familiarity with various storage appliances and technologies used in enterprise installations (iSCSI, RAID, SAN, NAS)
  • Expertise in Office 365/Azure administration and migrations
  • Knowledge of SaaS based products, and management of customer licenses
  • Maintain and update documentation along with creation of technical procedures
  • Device firmware and OS patching/upgrades as required
  • Able to be assigned projects, and adhere to schedules for on time completion
  • Participate in on-call rotation

Requirements:

  • 5-10 years technical experience troubleshooting complex network, system, and end user support issues
  • Excellent communication skills both written and verbal
  • Resourceful and able to take initiative in a dynamic environment
  • Currently hold or be willing and able to obtain the following certifications within designated timeframe after onboarding:
  • ITIL Foundation
  • CompTIA A+
  • CompTIA Net+
  • CompTIA Security+
  • CCNA
  • MCSE
Dice Id : 10447215
Position Id : 6761547
Originally Posted : 5 days ago
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