Systems Adminstrator

Windows, Active Directory
Full Time
$60,000 - $80,000
Work from home not available Travel not required

Job Description

  • Five years prior Support Center experience, working in a fast paced environment directly supporting Desktops and Laptops.
  • Proven ability to meet service goals consistently.
  • Three years + Windows administration and Active Directory experience.
  • One year + Server Administration including Active Directory.
  • Experience with Altiris or SCCM.
  • Experience supporting soft phones and setting up call agents.
  • Data Center experience.
  • Microsoft Certified Professional (MCP) and/or Comp TIA Certifications preferred.

Metrics

  • Customer Satisfaction
  • Time to Close
  • Completion of Group Projects

Responsibilities:

  • Cultivate and manage relationships with customers.
  • Prioritize work and meet deadlines.
  • Support and deploy company desktops and laptops.
  • Document resolutions for other teams and team members to use.
  • Serve as a point of contact and Subject Matter Expert for the team. Accurately track all work in ITSM for the benefit of customers and IT.
  • Support on-going Desktop Support projects.
  • Be flexible to meet the needs of the current project, which sometimes requires nights and weekends.
  • Maintain application packages for deployment through Altiris.
  • Participate in building Gold image for company desktops/laptops.
  • Support on-going Server Support duties and provide boots on the ground in the Covington Data Center when requested.
  • Support on-going Telecom duties as directed by Enterprise Voice, including cabling, patch cables and installing and configuring softphones and more.
  • Follow policies and procedures on computer and software deployment and decommissioning.
  • Function as a point of contact for incidents and service requests from end users by phone and email.
  • Solve problems and be able to present technical information to users with different technical skill levels.
  • Communicate effectively with customers, coworkers and management
  • Configure and troubleshoot various equipment and peripherals, including desktops/laptops, printers, iPhones/iPads and more.
  • Support and configure the software applications like email plugins, CRM system, Outlook, Internet Explorer, timekeeping, customer presentation applications, VPN and others.
  • Employ device management tools in supporting users and requested applications.
  • React to change productively and handle other essential tasks as assigned.
  • Be an active member of the Desktop Support Services team and support the Server Support and Enterprise Voice teams.
Dice Id : 10123949
Position Id : 6173066
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