JOB SUMMARY: Collect, mediate, and distribute call detail records from of VoIP switches owned and operated by Charter Communications. Report on VoIP and mobile phone usage across the company. Design, develop, and implement application and reporting solutions to address business needs. Design, recommend, and implement solutions to business problems to assist management, leadership, and end users meet business goals. Produce detailed analysis, documentation, and recommendations to management and leadership regarding business problems, improvement, and performance. Gather, analyze, refine, validate, document, and maintain complex systems requirements for all VoIP activities for all lines of business for residential and commercial services. Translate functional specifications into systems/technical specifications for system configuration and deployment. Recommend and support implementation and business process redesign business processes to leverage available and new technologies and capabilities. Maintain library of systems/technical specifications via Change Management processes. Perform system analysis leveraging information technology tools and methods including Oracle, UNIX, and SQL. Develop software using SQL and UNIX. Perform VoIP mediation and rating. Support project management related to software development lifecycle.
EDUCATION/REQUIREMENTS: Bachelor's degree (or foreign equivalent) in Computer Science, Electronic Engineering, Business Administration or a related field. 5 years of experience: performing systems analysis leveraging information technology tools and methods including Oracle, UNIX, and SQL; and developing software using SQL and UNIX. 3 years of experience with: VoIP mediation and rating; and project management related to software development lifecycle.
BSY305 287195 287195BR