Technical Support - Windows 7 & 10 Desktop/Admin, Lab, GMP or GxP preferred

Windows 7 & 10 Desktop/Admin, Lab, GMP or GxP preferred
Contract W2, 12

Job Description

Job Description:

SMCI is seeking a Specialist IS Analyst will perform Windows system administration for laboratory-based computer systems used to control laboratory instruments (instrument controllers). The IS Analysts will work closely with scientific functional groups to install, configure, test, maintain, and troubleshoot lab workstation hardware and software.

These positions will be specifically focused on upgrading client's lab IT assets from Windows 7 to Windows 10 and to ensure proper instrument data management. There are over 2000 instrument controllers (computers used to run lab instruments) that need operating system and data management remediation. The role will also work on general lab IT system problem tickets as reported by lab scientists.

This position may be assigned to a client that requires all individuals on-site to have the COVID-19 vaccination. The individual must be fully vaccinated before starting work at such a client site.

Typical activities will include:
  • Windows Upgrades: Configure and deploy Windows 10 based laboratory systems using clients pre-defined lab image to support laboratory instruments. Work with the scientists for functional testing and acceptance; supporting regulatory validation steps as required. Maintain IT asset inventory systems during deployments
  • Lab Data Remediation: Configure data management software to automate movement of data from lab instrument computer systems to client enterprise fileshares.
  • General Ticket Resolution: Actively respond to incidents and requests for all laboratory software and systems. Perform system administration of both local and enterprise laboratory software and systems including: user account management, licensing management, Tier 1 incident response and troubleshooting.
  • Documentation: Use ServiceNow to track service requests and/or escalate issues when necessary and to keep client asset inventory up-to-date.

    Additional tasks may include:
  • Physically inventory laboratory computers and reconcile with laboratory inventory system
  • Support corporate deployments of anti-virus, software patches to laboratory computers
  • Partner with Instrument vendors on system requirements, setups and configurations for new systems as well as upgrades to existing systems.
  • Develop and maintain administration tools for the Enterprise Benchtop team primarily in C#, ASP.NET, SQL and IIS

    Required Experience
  • 3-5 years experience with Windows administration. Experience in a life science, laboratory, and/or regulated (GLP, Google Cloud Platform, GMP) environment is highly desirable.
  • Windows Operating systems Win10, Windows Server
  • PC/Laptop Hardware maintenance
  • Software/Hardware trouble-shooting
  • Networking skills TCP/IP, Windows Domains, Network configurations
  • Excellent communication, customer relations and problem-solving
  • Ability to work autonomously with follow-through to completion and documentation
  • Organizational skills sufficient to multi-task in an extremely fast-paced environment with changing priorities.
  • Must be able to lift 40 lbs.

    Related Skills (Desirable)
  • Work experience in research laboratories and regulated environments
  • Experience with administration of LIMS, ELN, and Waters systems
  • Experience with ITIL, ServiceNow
  • Experience working in a GxP/GMP environment
  • Experience supporting/troubleshooting laboratory systems such as HPLCs, Mass Specs and various other lab instruments
  • Scripting Powershell, Batch, Python

    Don't hesitate! Submit your resume today.

    SMCI is an EEO employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, national origin, disability, age, genetic information, marital status, military, and veteran status. Members of minority groups, Vietnam Era Veterans and individuals with mental or physical disabilities are encouraged to contact us regarding employment opportunities. In addition, in order to support the provision of business to minority-owned and Women-owned businesses (MWBE), such MWBE are encouraged to contact us regarding subcontracting business opportunities with our firm.

    (No third parties, please)
    (H1 sponsorship currently unavailable)
    (Local candidates only, please)
  • Dice Id : smci
    Position Id : A211287
    Originally Posted : 2 months ago
    Have a Job? Post it