Systems Analyst II ( IT Shared Services)

API, ARM, Best practices, Business process, CSM, CSPO, Computer, Computer science, Dashboard, Documentation, Framework, Functional requirements, ICM, IMPACT, IT, ITIL, Information systems, Infrastructure, Insurance, Integration, Metrics, Monitoring, MuleSoft, OOD, Operations, Process flow, Production, SAP, SAP FI, SDLC, SQL, Scalability, Security, Software, Splunk, System integration, Systems analysis, Systems design, Workflow, Technical support
Full Time
Depends on Experience
Travel not required

Job Description

The purpose of this job is to support, maintain, and improve applications and integrations in a cost effective, secure, high performing and customer centric manner. This position exists to support the Information Technology ((IT) goals of the company.  The role also collaborates with all IT stakeholders to enable the organization achieve business goals and objectives.


Provide application technical support to Program Teams.

  • Learns business processes as they pertain to application and integration workflow.
  • Troubleshoots and resolves application and integration related incidents and problems.
  • Formulates and presents solutions to application issues.
  • Remediates simple application issues and runs it through the team’s delivery cycle.
  • Documents incidents and problems with appropriate level of detail. 

Improve the supportability and maintainability of insurance systems.

  • Analyzes support pain points and provides solutions to address the commonly recurring incidents.
  • Participates in design and development cycle of the team.
  • Advocates the inclusion of appropriate non-functional requirements in order to enhance business processes, operations, and information process flow.
  • Addresses issues proactively by implementing technical improvements.
  • Assists the program team in release activities.
  • Documents the disposition of production deployments to provide accurate metrics.

Collaborate with a multiple of internal stakeholders on information systems projects. 

  • Partners across business units with Architects, Systems Analysts and Technical Leads on the system design to provided desired functionality.
  • Works closely with the development team to evaluate technical design alternatives for functionality.
  • Facilitate design workshops and ongoing interactions with key stakeholders to determine detailed requirements.
  • Ensures non-functional requirements, including UX, scalability, performance, supportability and reliability are identified and considered.


This role does not have supervisory responsibilities. 


Bachelor's degree from four-year college or university; Computer Science, Information Systems, or related degree preferred.  Minimum 2 years of related experience and/or training; or, equivalent combination of education and experience. 


Insurance Certifications NTH (CPCU, ARM, AIC, AINS) and domain expertise: CSM or CSPO preferred. ITIL certification preferred. Specialized certifications in MuleSoft and SAP systems, specifically FI, CD, ICM, and/or BP preferred.


Working knowledge of information systems design and analysis, required.  Knowledge of insurance industry preferred. Knowledge of ITIL Framework and Best Practices is required. Familiarity with Application Performance and Monitoring (APM) and Profiling tools. Ability to diagram critical processes for a particular application/integration. Ability to create intermediate SQL and Splunk queries, and utilize/create simple dashboards for support purposes. Intermediate understanding of common non-functional requirements for supportability and maintainability. Intermediate understanding of system engineering, object-oriented design, information risk and security guidelines, and architecture standards. Intermediate understanding of API standards for communicating and integration between applications. Intermediate understanding of the Software Development Life Cycle (SDLC) framework and its corresponding artifacts as it pertains to ICW. Intermediate understanding of the different infrastructure and application components as they relate to a particular application and/or integration for a specific Line of Business/Program team.


This position maps to the Individual Contributor level. Additional competencies required: Business Thinking, Result Orientation and Positive Impact. 


This position operates in an office environment and requires the frequent use of computer, telephone, copier and other standard office equipment. 

Dice Id : 10123200
Position Id : 6937671
Originally Posted : 2 months ago
Have a Job? Post it