The purpose of this job is to support, maintain, and improve applications and integrations in a cost effective, secure, high performing and customer centric manner. This position exists to support the Information Technology ((IT) goals of the company. The role also collaborates with all IT stakeholders to enable the organization achieve business goals and objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide application technical support to Program Teams.
Improve the supportability and maintainability of insurance systems.
Collaborate with a multiple of internal stakeholders on information systems projects.
This role does not have supervisory responsibilities.
EDUCATION AND SKILLS
Bachelor's degree from four-year college or university; Computer Science, Information Systems, or related degree preferred. Minimum 2 years of related experience and/or training; or, equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS
Insurance Certifications NTH (CPCU, ARM, AIC, AINS) and domain expertise: CSM or CSPO preferred. ITIL certification preferred. Specialized certifications in MuleSoft and SAP systems, specifically FI, CD, ICM, and/or BP preferred.
KNOWLEDGE AND SKILLS
Working knowledge of information systems design and analysis, required. Knowledge of insurance industry preferred. Knowledge of ITIL Framework and Best Practices is required. Familiarity with Application Performance and Monitoring (APM) and Profiling tools. Ability to diagram critical processes for a particular application/integration. Ability to create intermediate SQL and Splunk queries, and utilize/create simple dashboards for support purposes. Intermediate understanding of common non-functional requirements for supportability and maintainability. Intermediate understanding of system engineering, object-oriented design, information risk and security guidelines, and architecture standards. Intermediate understanding of API standards for communicating and integration between applications. Intermediate understanding of the Software Development Life Cycle (SDLC) framework and its corresponding artifacts as it pertains to ICW. Intermediate understanding of the different infrastructure and application components as they relate to a particular application and/or integration for a specific Line of Business/Program team.
This position maps to the Individual Contributor level. Additional competencies required: Business Thinking, Result Orientation and Positive Impact.
This position operates in an office environment and requires the frequent use of computer, telephone, copier and other standard office equipment.