Systems Engineer (help desk, projects)

MSP, Microsoft Windows Server, Service desk, Infrastructure, Telephony, Migration, Microsoft Server, Cisco, Firewalls, Routers, Switches, Microsoft Excel, Microsoft Outlook, Physical-to-Virtual, Upgrades, Technical support, Finance, Active Directory
Full Time
$70,000 - $100,000
Work from home not available Travel not required

Job Description

Our direct client is a financial Managed Service Provider (MSP), offering infrastructure services to the top hedge funds in the local area and internationally. Their Service Desk is truly a top-notch organization of high-level engineers with well-rounded infrastructure skills, who offer some of the highest-quality service in the industry. We currently resolve over 85% of all incoming calls upon first contact, without escalation. Help us push this number even higher!


  • Provide phone and email-based technical support from our location in midtown.
  • Work closely with higher-level engineers for escalations and project work.
  • Support a wide range of technical domains, including desktop, server, mobile devices, and network issues.


  • Windows Server and Desktop
  • Server upgrades, migrations, Physical-to-virtual conversions
  • Active Directory
  • Exchange
  • Outlook
  • Mobile devices and Mobile device Management tools (AirWatch, Mobile Iron, Good)
  • System Monitoring tools
  • Cisco networking gear
  • RSA tokens
  • Imaging creation and deployment of desktop images
  • Market data feeds and Excel integration/addins


  • 8+ years supporting a variety of infrastructure, including desktop, server/systems, Networking, and telephony.
  • Flexible, can-do attitude
  • Exceptional customer service skills and ability to keep cool with demanding users
  • Experience in a small organization with good exposure to varied technology
  • MSP or financial experience is helpful but not required


  • Hours are 9 to 5, with one weekend day required (Tuesday - Saturday or Sunday - Thursday)


  • Our company is growing significantly and steadily. We are looking for people to come in and thrive in the short-term, and have a positive career potential with us in the long-term. Career paths include senior engineers (systems, network, UC), account management, security, trade floor support, sales, management, etc.

------------------------------------------------------------------------------------U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Send resumes or reach out for more info to Mike(at)AscendITStaffing(dot)com

Dice Id : 90891272
Position Id : 1295
Originally Posted : 1 month ago
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