Systems Engineer

Systems Engineer, Service Now, System Administration, Windows, Compliance, Citrix, NetScaler, VPX, Linux, App Assignment, Spectrum, Nimsoft, Active Directory
Full Time
Travel not required

Job Description

Systems Engineer

  • Ensures optimal performance and capacity management/reporting for the Citrix XenApp and XenDesktop infrastructure. Management of change and image creation/updating is critical to the success of the role. Effectively manage applications in the Citrix XenApp and XenDesktop infrastructure and deliver them as a service to users anywhere.

  • Ensures optimal performance of all Windows/Intel servers by proactively conducting ongoing performance monitoring and by tuning/adjusting as necessary.

  • Ensure service performance meets or exceeds business expectations and is delivered in accordance with SLAs.

  • Provides effective Level II Windows/Intel help desk support on a 24/7 basis by researching/analyzing issues/requests to determine server (hardware and software)/application related implications, effectively communicating with all impacted parties and by troubleshooting and resolving issues with a sense of urgency to minimize any system downtime.

  • Create Knowledge Base articles of operational tasks to streamline support and empower first level support to resolve issues on a first call basis.

  • Acts as a technical lead for implementation of new projects and ensures optimal server configurations. Creates optimal server infrastructure in support of new applications by researching and recommending hardware/software technologies in support of application requirements.

  • Effectively maintains all Windows/Intel systems by performing maintenance patching and application upgrades (including operating system and various applications) as needed.

  • Enhances functionality of systems by developing and modifying scripts to automate system processesAssist with support of desktop/laptop management, servers and infrastructure applications including VDI, patch management.

  • Provide assistance to Level 1 (monitoring team) as needed, including monitoring emails, working on incident or problem tickets, providing training/documentation.

  • The candidate will get exposure to cross team/cross region collaboration across US and India.

  • The position provides major change activities including occasional weekend work. They will help to improve procedures and monitoring, and will work on process automation tasks / scripts.

Job Requirements

  • Prior experience with enterprise ticketing systems, such as Service Now

  • 5+ years Systems Administration experience (Windows)

  • Technical Writing and Documentation Skills

  • Experience using a Proven method for Compliance reporting.

  • Citrix NetScaler VPX

  • Experience with any Linux distribution is desired

  • Understanding Citrix Printing Concepts

  • App Assignment (User, Group, OU)

  • Experience in supporting solutions with high availability and real time monitoring. (CA Spectrum, Nimsoft or other monitoring specific applications)

  • Knowledge of Microsoft system and application technologies and Active Directory.

Posted By

Katie Ley

136 Madison Avenue, 7th floor New York, NY, 10016

Dice Id : 10215771
Position Id : 5887922
Originally Posted : 2 years ago
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