Systems Engineer

Systems Engineer, Service Now, System Administration, Windows, Compliance, Citrix, NetScaler, VPX, Linux, App Assignment, Spectrum, Nimsoft, Active Directory
Full Time
Work from home not available Travel not required

Job Description

Systems Engineer

  • Ensures optimal performance and capacity management/reporting for the Citrix XenApp and XenDesktop infrastructure. Management of change and image creation/updating is critical to the success of the role. Effectively manage applications in the Citrix XenApp and XenDesktop infrastructure and deliver them as a service to users anywhere.

  • Ensures optimal performance of all Windows/Intel servers by proactively conducting ongoing performance monitoring and by tuning/adjusting as necessary.

  • Ensure service performance meets or exceeds business expectations and is delivered in accordance with SLAs.

  • Provides effective Level II Windows/Intel help desk support on a 24/7 basis by researching/analyzing issues/requests to determine server (hardware and software)/application related implications, effectively communicating with all impacted parties and by troubleshooting and resolving issues with a sense of urgency to minimize any system downtime.

  • Create Knowledge Base articles of operational tasks to streamline support and empower first level support to resolve issues on a first call basis.

  • Acts as a technical lead for implementation of new projects and ensures optimal server configurations. Creates optimal server infrastructure in support of new applications by researching and recommending hardware/software technologies in support of application requirements.

  • Effectively maintains all Windows/Intel systems by performing maintenance patching and application upgrades (including operating system and various applications) as needed.

  • Enhances functionality of systems by developing and modifying scripts to automate system processesAssist with support of desktop/laptop management, servers and infrastructure applications including VDI, patch management.

  • Provide assistance to Level 1 (monitoring team) as needed, including monitoring emails, working on incident or problem tickets, providing training/documentation.

  • The candidate will get exposure to cross team/cross region collaboration across US and India.

  • The position provides major change activities including occasional weekend work. They will help to improve procedures and monitoring, and will work on process automation tasks / scripts.

Job Requirements

  • Prior experience with enterprise ticketing systems, such as Service Now

  • 5+ years Systems Administration experience (Windows)

  • Technical Writing and Documentation Skills

  • Experience using a Proven method for Compliance reporting.

  • Citrix NetScaler VPX

  • Experience with any Linux distribution is desired

  • Understanding Citrix Printing Concepts

  • App Assignment (User, Group, OU)

  • Experience in supporting solutions with high availability and real time monitoring. (CA Spectrum, Nimsoft or other monitoring specific applications)

  • Knowledge of Microsoft system and application technologies and Active Directory.

Dice Id : 10215771
Position Id : 5887922
Originally Posted : 11 months ago
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