Systems Engineer Level 2

systems engineer, level 2, managed services, vmware, netapp, azure, aws
Full Time
$50,000 - $70,000
Work from home not available Travel not required

Job Description

Systems Engineer Level 2

New York, NY 10018


Come work for Net at Work ranked #29 among the world’s 501 most strategic and innovative managed service providers (MSPs) and the top Sage partner in North America!

About Net at Work

For businesses that want to unleash new levels of efficiency, performance and success, Net at Work provides expert services and solutions that unlock the transformational power of technology. We combine technology and business expertise with exceptional care to build long-term, trusted relationships. We’re problem-solvers and promise-keepers. Those are the twin principles upon which Net at Work was founded, and they’re what our clients tell us they value most about their relationships with us.

While we provide a variety of technology-related business services delivered by a diverse group of 200-plus dedicated professionals, we are a single, tight-knit team. We share challenges and solutions, victories and failures, valuing each team members’ contribution to the whole. One company, with one goal: enable our clients to unleash their potential through the transformative power of technology.

Job Summary:

The Network Infrastructure/Managed Services Group within Net at Work is looking for an experienced IT Professional to join our rapidly growing team. Reporting to the Technology Services Manager, the Help Desk Specialist L2 provides remote and on-site, second level technical support for Net at Work Managed and Support Clients. On average, the Help Desk Specialist L2 works towards resolving around 25 technical support issues daily, addressing service related problems in the areas of Windows Desktop and Server, Server and Workstation Hardware, VMware, Citrix, Office 365, and similar technologies. Our service delivery model is based on a high touch, white glove-style service for our managed and support clients. We strive to be the outsourced IT Department for our clients, as well as a strategic partner. Exceptional client relationships drive our success!

Successful candidates are self-motivated, possess a sense of urgency and demonstrate critical thinking and exceptional interpersonal skills. Strong familiarity with IT managed services and ConnectWise is preferred.


  • Be an integral part of our growing Service Desk, aiding and supporting the team and our client base with positivity, integrity, and dedication to the end-user experience
  • Perform remote analysis, diagnosis, and resolution of desktop and end-user technology issues
  • Document all steps and troubleshooting steps in the ConnectWise Manage system
  • Provide on-site assistance to client end-users as requested by the Service Manager
  • Utilize MSP Tools such as ConnectWise Manage, Automate, IT Glue and BrightGauge to drive efficiency and leverage across the client base
  • Ensure Customer Satisfaction and Strong customer service focus with excellent communication skills and a pro-active attitude
  • Work with the Technical Team Lead and the Service Manager to escalate trouble tickets
  • Attend weekly/monthly department meetings
  • Stay current with industry and technology news, trends and best practices
  • Provide after-hours support as part of an on-call rotation


  • 3+ years’ experience in a Help Desk environment (Managed Services experience is preferred)
  • Bachelor's degree in a technical discipline, or equivalent work in an IT related field.
  • Excellent troubleshooting and analytical skills
  • Ability to prioritize and manage time effectively
  • Team Player
  • Passionate about, and dedicated to, the client experience
  • Excellent written and verbal communication skills
  • Outstanding attention to detail
  • Strong documentation skills
  • Microsoft Certifications a plus
  • VCP Certification a plus
  • CCNA Certification a plus

 Technology Skills:

  • Windows Server 2008/2012/2016
  • VMware ESXi 5.0/5.5/6.0
  • Exchange 2010/2013/2016
  • MSSQL 2008/2016
  • Networking Technologies: Cisco, Meraki, SonicWALL, HP
  • Storage Appliances: NetApp, Nimble
  • VDI: VMware Horizon Vue, Citrix
  • Enterprise Level Backup Solutions: Backup Exec, NetBackup, Zerto, VEEAM
  • BDR Technologies: Datto, Axcient, eFolder, Cloudberry
  • Microsoft Office 365
  • Cloud Infrastructure: Amazon AWS, Azure
  • PSA: ConnectWise, Autotask
  • RMM: ConnectWise Manage (Labtech), Continuum, AVG Managed Workplace, Kasaya


Communications(Written and Oral) - Communicates well one-on-one and public speaking.  Writes clear, precise, well-organized documents.
Analysis Skills– Identifies significant problems and opportunities. Analyzes problems and people in depth. 
Customer Focus– Monitors client satisfaction. Establishes partner relationship with clients.
Team Player– Reaches out to peers. Overcomes we-they.    Leads peers to do what is best for company.

Our unique corporate culture offers an opportunity to work with our passionate and talented team in a stable, growing environment with a business casual dress code Monday through Friday and monthly, catered employee appreciation luncheons!

This position is based in our NYC headquarters. We will only consider candidates that are willing to be based full-time in NYC. Our New York City headquarters (midtown location conveniently located near Penn Station and Times Square).

We are an EEO/AA employer.


Posted By

New York, NY, 10018

Dice Id : RTX15a105
Position Id : 6187153
Originally Posted : 2 months ago
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