Systems Engineer

System engineer
C2H Independent
Depends On Experience
Telecommuting not available Travel not required

Job Description

We’re looking for a talented Systems Engineer responsible for second level response, incident recording and triage of client issues raised via phone, email, internal escalation or system generated alerts.
 
Main Responsibilities and Key Accountabilities
 
  • Report to client location
  • Alerts and tickets from various systems
  • Inbound calls and emails from client's internal staff
  • Ensure that all SLA/KPI objectives are being met according to defined service levels.
  • Other duties and responsibilities as required
Knowledge, Skills, Abilities and Competencies:
 
Candidates must possess exceptional and proven customer service skills with a focus on consistent service excellence with an ability to communicate at all organizational levels.  Expected to be available and take rotations for on call and weekend support.
 
Education:
 
AS degree in Computer Science or related field, or equivalent technical experience/training.
 
Experience:
 
At least five years of related technical experience in the following fields:
  • Administering/supporting LAN/WAN environments.
  • Experience in NOC, Corporate Help Desk.
  • Experience with Microsoft Windows 2003/2008 and Active Directory.
  • Experience with Microsoft Office Suite.
  • Experience supporting Windows XP, Vista, 7 and 8.
  • Experience with Citrix Virtualization.
  • In-depth working knowledge of Microsoft Ex and SQL Server
  • In-depth working knowledge of VMware VSphere 4.0 and above.
  • In-depth working knowledge of DNS, DHCP and TCP/IP
  • In-depth working knowledge of backup procedures
  • General understanding of telecommunications technologies.
  • Proven commitment to customer service excellence.
 
Preferred Qualifications:
 
  • Prior experience working with an IT Consulting Firm.
  • Prior experience working with an RMM tool such as Kasya
  • Prior experience working with an CRM tool such as Connectwise or Jira
  • Good communication skills, self-starter and ability to work independently.  Possess and apply a broad and comprehensive knowledge of a particular field of specialization to the completion of difficult and complex assignments.
 
Additional Requirements:
 
  • Candidate must pass several comprehensive background checks.
  • Valid driver license required.
  • Must be flexible to work all shifts including some holidays and weekends.

Posted By

Nelson Henandez

Contact
Dice Id : 9091SUB1
Position Id : 995585
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