Systems Engineer

AWS, Microsoft Suite, VMWare, Azure, WIndows & Mac OS hardware and software, exchange
Full Time
$90,000-$110,000 Neg
Work from home not available Travel required to 10%.

Job Description

At Tekscape, we strive to be a market leader in Managed Services. Our driving force is to help customers reach their business goals by providing high-quality service to support all clients’ needs. To accomplish this, we obsess about the details in order to deliver services that are constantly evolving through a team that has a passion for technology. We work in a collaborative environment that fosters and rewards innovation. We drive the business forward by taking a proactive approach to service and provide real-world solutions for our clients.

TekScape Systems engineers provide expertise in the design, deployment and operational management of our clients' server, storage, and end-points infrastructure. We excel at proactive service, implementing designs from simple topologies to the latest technologies while emphasizing best practices. Our customer-facing approach to understanding client goals ensures successful project managed service delivery to client satisfaction.

We are currently looking for a qualified candidate with proven systems and end-user support skills within the framework of VMware, Microsoft Active Directory, Azure, AWS and Mac OS-centric environments. Ideal candidates should enjoy working in a team environment and looking to advance their career and take their system engineering skills to the next level.  This role is a key position within the Managed Services team and will be called upon to resolve the highest level technical issues.

Job Summary and day-to-day tasks:

  • Responsible for operations of TekScape’s Cloud solutions to include both private cloud and public cloud vendors
  • Manage Server, Storage, and virtualization environments for clients and internally
  • Work with team members to take a proactive approach and, also respond to and resolve client issues by providing escalated incident management, some examples are:
  • Microsoft related technologies: Windows Server, Active Directory Exchange, SQL, SharePoint
  • Virtualization technologies: VMware, Citrix, and Microsoft Hyper-V
  • Remote access solution support: VPN, Terminal Services, and Citrix
  • Remote monitoring and management of system alerts and notifications
  • Work with team to plan server migration and deployment projects
  • Troubleshoot network file share access and basic networking issues
  • Engage and manage 3rd-party vendors to achieve expedient resolution
  • Serve as a point of escalation to troubleshoot advanced Microsoft Windows desktop, printing networking issues for workstations supported by backend platforms
  • Serve as a point of escalation to troubleshoot Microsoft Office issues on Windows and occasionally Mac OS X
  • Proactively communicate the status of any engineering efforts to internal and external stakeholders according to company guidelines in a concise, accurate and timely manner
  • Properly manage personal workload and work assignments from clients, team leads and management to achieve timely and efficient resolution and completion
  • Engineers work in a team environment to deliver an exceptional level of technical and customer service to TekScape IT’s customers in the New York City region and the Greater New York/New Jersey region.
  • Work within a ticket system resolving client issues and requests
  • Accurately document all work done in internal and client systems
  • Participate in an escalation on-call rotation


  • Minimum of 5 plus years’ experience with the maintaining, troubleshooting, and supporting of various technology environments
  • Strong communication skills both oral and written
  • A positive sales enabling attitude and curiosity for learning new technology
  • Hands-on experience installing, maintaining, and troubleshooting multiple Microsoft Windows server environments of at least 50 users (Windows Server 2008 – 2016)
  • Experience maintaining and troubleshooting an Exchange email environment (Exchange Server 2010 – 2016)
  • Solid understanding of hardware, software in Windows and Mac OS environment
  • Strong knowledge of Microsoft Windows and Mac server technologies (2008 and up)
  • Experience with Public Cloud Migrations and Management (Azure & AWS)
  • Hands on experience maintaining and troubleshooting a VMWare Environment with at least 3 hosts, vCenter, & shared storage
  • Review & Discover new clients Windows / VMWare / Storage Environment and recommend ways to improve it
  • Experience maintaining and troubleshooting a SAN storage infrastructure Hands on experience maintaining and troubleshooting a VMWare Environment with at least 3 hosts, vCenter, & shared storage
  • A strong understanding of Network protocols in relation to systems requirements, able to effectively troubleshoot
  • Proficiency with systems protocols such as TCP/IP, AD, DHCP, DNS, DFS, 2FA, Group Policy, ADFS, SMB/CIFS
  • BDR & backup technologies for VMWare & Microsoft Servers
  • Excellent written to and verbal communication skills applicable to a customer service facing role
  • Excellent planning and organizational skills, as well as sound, independent judgment



  • Experience installing SAN Storage and configuring it with VMWare / Hyper V
  • Experience installing or upgrading Microsoft Exchange
  • Experience maintaining and troubleshooting a Hyper-V environment with a Failover Cluster or managed by SCCM
  • Previous experience working within ConnectWise (Automate) ecosystem
  • Scripting
  • Microsoft, VMWare, and Cisco certifications


Here’s the best part about Tekscape:

  • Excellent Benefits (including medical, dental, vision, life insurance, and others)
  • Growth within the company
  • 401(k) plan with matching company contribution
  • Holiday/Vacation plans
  • Outstanding Employee Referral Program
  • Frequent company events and outings
  • Unique startup culture where you really matter
  • Top Cisco, VMware, NetApp, and Nimble partner in the region

We are an Equal Opportunity Employer that truly believes the benefits of diversity! Tekscape engages all employees proactively in all aspects of the business to provide them with experience and exposure to a wide range of IT environments and technologies, allowing for a diverse, creative and thoughtful development of their skills and knowledge.

Posted By

Dawn Clampett

131 W 35th Street, 5th Floor New York, NY, 10001

Dice Id : RTX1a92a1
Position Id : 749749
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