Systems Specialist II

  • Leidos,
  • Clovis, NM
  • 3 hours ago
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Systems, Applications, System, Security, IT
Full Time

Job Description


Job Description:

Leidos has an immediate opening for a Systems Specialist at Cannon AFB that will be asked to provide hardware and applications front-line support to AHLTA/CHCS end users, interact with network services, software systems engineering and/or applications development to restore service and/or identify core problems. Simulates or recreates user problems to resolve operating difficulties. Responsible for maintaining acceptable levels of customer satisfaction according to defined policies Works with engineers to resolve Tier 2 and Tier 3 support issues. Participates in new application rollouts, testing and special projects as needed.

Provides technical support by performing installation, repair, and preventative maintenance of CHCS/AHLTA software/hardware. Activities include recognition, research, isolation, resolution, and follow-up steps. Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of end-user devices (EUDs), software, hardware, and firmware utilizing experience and understanding of MHS environment and MHS clinical systems.


Virtual Classroom Training: CHCS Applications, AHLTA System Administration

Technical IA Training: Security+ Certification

MTF Specific Training

HIPAA / Privacy Act Training

Computing Environment

Assist end-users (both local and remote) with questions, problems and requests for CHCS/AHLTA supported software and hardware computing platforms in person, via phone, or email Diagnose and resolve problems related to CHCS/AHLTA, printers, scanners and other peripherals Provide AHLTA/CHCS user assistance (trouble tickets, etc.) Convey problems to appropriate individual based on established guidelines and procedures. Refers more complex problems to senior IT staff or Defense Health Global Service Center (DHAGSC). Participate in team projects that enhance the quality or efficiency of service support Assist in special AHLTA/CHCS product-related issues as needed Assist in troubleshooting hardware and application software issues identified by AHLTA/CHCS users Assist in running CHCS and AHLTA data backups that are required on a regularly scheduled basis Provide on-call systems coverage during non-duty hours for scheduled CHCS/AHLTA downtimes or Unscheduled CHCS/AHLTA system failures Other duties as assigned supporting CHCS/AHLTA.

Education and Experience
Requires high school diploma or equivalent and a minimum of 2 years of prior relevant experience.
Must be able to obtain ADP II clearance.
Comptia Security + certification within 6 months of hire.

Pay Range:

Company Information

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 31,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $10.17 billion for the fiscal year ended December 29, 2017. (NYSE: LDOS) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Dice Id : SCNCAPI2
Position Id : R-00069328
Originally Posted : 3 months ago

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