Systems Support Technician

  • SAIC,
  • Washington, DC
  • 8 hours ago
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SAIC
Systems, Technician, Exchange, Outlook, Sun, Windows, TCP, IP, Network, DOS, IT
Full Time

Job Description

Description
Position Description:

SAIC is seeking a Systems Support Technician to support a large federal government agency. Employee will perform on-site, at a secure government location on one of three shifts, including weekend/holiday rotations.

Description of Duties:
  • Monitor ticketing system to receive work assignments.
  • Fulfill user requests for email account service following standard operating procedures.
  • Perform user account and mailbox moves on Exchange 2010 & 2013 email systems.
  • Add/delete/modify Distribution list.
  • Correct user Outlook 2010 issues: setup, junk mail, and mailbox size increase. Add/modify Outlook 2010 shared calendar.
  • Assist customers with PST mapping modify/restore.
  • Complete shift logs and turnover.
  • Reply to all customer inquiries in a timely manner.
  • Document issues and escalate to next tier support as necessary.
  • Monitor systems consoles and remediate alerts.
  • Perform server builds and decommissions.
Mid Shift is 10:30pm - 7:15am; Sun-Thurs

Qualifications

Required Education/Experience:
High School and 11+ years

Required E xperience/Skills/Attributes:
  • Ability to focus on ticketing system for sustained periods.
  • Ability to follow standard operating procedures and comply with data entry standards.
  • Possess strong oral and written communication skills to escalate problems encountered.
  • Possess basic literacy in Microsoft Windows Server, Active Directory and Exchange environment.
  • Possess basic literacy in TCP/IP based networking.

Desired Experience/Skills/Attributes:
  • Microsoft Server, Exchange, Active Directory
  • CompTIA Network+, CompTIA A+
  • ITIL Foundations

Clearance Requirement:
Top Secret


My SAIC Benefits.


Company Information

Dice Id : 10111346
Position Id : 2015129
Originally Posted : 2 months ago

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