Team Lead of Systems Administration

Managing a support team, Analytical reporting, Bachelor's Degree, Windows Environment, Active Directory
Full Time
$80,000 - $90,000
Work from home not available Travel not required

Job Description

Team Lead for both lab and production systems needed in Rensselaer / Albany NY fulltime 80,000-90,000

Must pass criminal and drug screen

40 hour work week but will be on call

We re looking for someone with a strong background in Manufacturing and a technical understanding (preferably experience), but more so, someone who understands how to manage and deliver a 10 person, international service to a client.

Job Purpose:

  • The Team Lead Lab Computing Analyst provides technical expertise to the client s global team and supporting the Principle Lead Computing Analyst.
  • The roles primary task is to support the local Lab Computing engineers and provide ongoing development of their technical skills over time.
  • In addition, the candidate will be supplying Laboratory IT support services as required.
  • This role works seamlessly with and supports the other practices and divisions within the lab computing environment.

Goals for the Team Lead:

  • Manage 10 person team in a Manufacturing environment shift schedule for 24/7 multi country service
  • Run reports
  • Project management
  • Meet strict deadlines
  • Strong experience with regulations )this is a must)
  • Manage the KT and onboard support for a Finite Scheduling system
  • Run a metrics and reporting model to demonstrate team efficiency and productivity
  • Manage the a 10 person, international team on a day to day basis'

Job Description

  • Technical support contact for the client and the PKI LC (Lab Computing) team.
  • Implements, monitors and provides technical support of customer environments, typically integrated with instrumentation
  • Implements and manages customer specified procedures and processes across the LC Practice
  • Provides technical Subject Matter Expertise for new system validations and change management efforts
  • Acts as Liaison for software/hardware related inquiries
  • Escalates issues that are not resolved via regularly identified support channels.
  • Acts as an interface between client, business and corporate teams.
  • Conducts daily ticket scrum meetings with the global team
  • Monitors Ticket Queues to assure of 95% SLA
  • Supply LC technical expertise as required.
  • Work collaboratively with the Site Lead and the Practice Manager to change and or implement new policies and procedures.
  • Manages small LC projects
  • Assures team s adherence to the clients and PKI s LC policies and procedures.
  • Attend the client meetings as the PKI LC technical liaison
  • Assist and support other PKI practices and divisions as required.
  • On-board and training new hires to assure that the process is expedited and managed.
  • Monitor Ticket Queues and the LC team s productivity, load balance and distribute tasks as necessary.
  • Assure that the inventory is updated and maintained to the PKI and Client expectations.
  • Maintains and Tracks LC Team device access and related client training.
  • Provide and coordinate GMP and compliance services.
  • Audit support and resource coordination.
  • Ensures team has sufficient staff to provide service continuity.
  • Is available via phone for issue escalation 24/7.

Qualifications, Skills & Experience:

  • Bachelors of Science in Computer Science, Life Science or equivalent industry experience
  • 5+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems
  • Experience with virtual machine support
  • Experience with scientific instrumentation
  • Experience with regulations and regulated environments is a must
  • Gxp EXP or similar manufacturing background

Posted By

Zachary Muller

5480 McGinnis Village Place, Suite 102 Alpharetta, GA, 30005

Dice Id : 10480693
Position Id : 6356985
Originally Posted : 2 months ago
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