Tech Support Analyst II US

  • Modis,
  • Northbrook, IL
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Modis
Analyst, Hardware, Laptop, PC, Peripherals
C2H Independent, Contract Independent, Contract W2, Contract Corp-To-Corp, C2H W2, C2H Corp-To-Corp
Work from home not available Travel not required

Job Description




Tech Support Analyst II

Approved through 3/22/19-contract to hire

Summary:

Ideal candidate Dell and Lenovo Warranty Certified, has worked in a walk up service model and has MacOS experience (dream is to have Apple warranty certification as well), strong customer facing skills and warm friendly personality a must

Major Job Duties:

  • Test and image desktops and laptops.
  • Maintain, analyze, and troubleshoot, software and computer peripherals.
  • Ability to setup, configure and add all hardware.
  • Assist Corporate Desk Side Support technicians with large IMAC s.
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
  • Provide technical support to end users via telephone.
  • Back up and burn end user data.
  • Assist in developing and documenting improvements to current processes.
  • Assist coworkers in resolution of end users technical issues.
  • Assist coworkers in the execution of established processes and escalations.
  • Test, image and clean PC s, laptop, monitors, printers, and other related hardware.


Education/Experience:
  • High School Diploma or GED required.
  • 2 to 4 years of hands on technical knowledge of laptop and desktop design and software installation required.





Company Information

At Modis, we have the connections and expertise to help save you time and start earning money in the right IT or engineering job for you. We use our insight, knowledge and resources to match you with top positions at leading companies. Many of our clients use our services to help fill positions quickly so they can avoid the time-consuming process of posting jobs and sifting through resumes. This can mean we can offer you access to unadvertised IT and engineering job openings and quick placement opportunities that you wouldn't otherwise know about. Get The Modis Advantage.
Dice Id : 10103170a
Position Id : US_EN_6_919715_1024885

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