Tech Support Engineer

Managed Services, IT Support, Desktop Support, TCP/IP, Microsoft Support, MCSE, MCSA, Active Directory, General Networking, Exchange, Office 365, Virtualizatoin, DNS, Storage, Windows Server
Full Time
Depends on Experience

Job Description

Job Title: Tech Support Engineer

Location: King of Prussia, PA

Pay Range: $40,000-55,000

Some of the Responsibilities may include:

  • Supporting Workstations, Servers, Networking, Mobile devices
  • Troubleshoot and resolve computer and network related problems
  • Identify technology solutions based on analysis of customer support needs
  • Strong and consistent communication with customers
  • Documenting work performed and other technical information for our clients

Core Technologies:

  • Windows/Linux/Apple
  • Servers
  • Networking
  • Virtualization
  • Storage
  • Active Directory
  • Exchange
  • DNS

Requirements:

  • Strong interest in working with computer technologies such as operating systems and networking protocols
  • Excellent customer-oriented technical consultative skills
  • Ability to diagnose and fix hardware and software issues for both desktops and servers
  • Candidate must live within a 45-minute commute of the office from which they will be working. Candidates outside this distance must be willing to relocate prior to commencing employment.

Higher Tier applicants- two or more of the following:

  • Experience in troubleshooting network related issues that can be related to network infrastructure such as switches and routers
  • Configuration of TCP/IP settings on network and troubleshooting TCP/IP issues
  • You have worked in an IT troubleshooting position for at least 3 years in an MSP type environment or at least 5 years if supporting just a single organization.
  • You are comfortable and capable of troubleshooting and solving almost any complex issue that may affect a small to medium sized business
  • You’d rather spend most of your time on challenging issues rather than common day to day IT support requests
  • You’d like to reduce the amount of time you spend being the initial handler of support requests. You no longer want to be on the front lines of support calls.
  • You’d like to spend a part of your day mentoring others with less experience

Nice to Haves:

  • Certifications such as A+, MCSE, MCTS, MCITP, CNE, CCNA are a plus but not required.
  • Degrees in Information Systems or similar

Posted By

Justin Boland

222 N. Walnut Street, Suite B West Chester, PA, 19380

Contact
Dice Id : 10492616
Position Id : 6544544
Originally Posted : 2 months ago
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