Tech Support Specialist I - 1869

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Yoh - A Day & Zimmerman Company
Help Desk, Computer
Full Time
Work from home not available Travel not required

Job Description

Our client located in Orlando is currently seeking a Level I Help Desk Representative for a long term contract role.

You will be responsible for:
  • Providing after-hours service for escalated issues from the National Help Desk or supervisor.
  • Assisting with the deployment of hardware and software to clients (including the installation, configuration and testing of basic firm hardware).
  • Assisting with new hire processing (account requests, verification, basic equipment configuration).
  • Performing basic software troubleshooting and hardware triage support.
  • Assisting with the equipment and set-up for conference/meeting facilities, as directed. Assisting with off-site support for client functions/meetings.
  • Performing administrative tasks, such as changing passwords.
  • Handling minor functions such as moves, adds, changes, etc.
  • Responding to customer inquiries concerning support requests, systems status, and network connectivity.
  • Resolving hardware and software problems for firm-standard hardware/software.
  • Recording inquiries, and repair/service requests.
  • Diagnosing problems through research, isolation and resolution steps using automated systems via Remedy.
  • Reporting problems with procedures and make suggestions for improvements.
  • Processing firmwide requests for software and documentation.
  • Tracking software licenses to ensure that the firm does not violate its agreements, and work with Purchasing and Contracts departments regarding software licensing and maintenance issues.
  • Coordinating mass distributions, including on-site software duplication and documentation reproduction.
  • Made recommendations to management regarding update and maintenance processes.Perform administrative duties, as required.

Qualifications:
  • 2+ years' of experience in technology support with working knowledge of a functional specialty
  • A bachelor's degree in Computer Science or a related discipline, or equivalent work experience.


Company Information

Are you a .NET mastermind, world class DBA, Java guru or SAP pro? Perfect, because Yoh wants to match your career aspirations with the job demands of today.
Dice Id : 10107614
Position Id : 239502
Originally Posted : 3 months ago

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