Tech Support Specialist L2 - MAC

  • eXcell,
  • Ann Arbor, MI
  • 36 minutes ago
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eXcell
DESKTOP, HELPDESK, HELP DESK, MAC, APPLE, IPAD, IPHONE
Contract W2, Contract Independent, 5+ mos
BASED ON EXPERIENCE

Job Description

Take your career to the next level with eXcell. We offer jobs with Fortune 1000 companies nationwide AND invest in your career development through our generous, annual training contribution.

* * Contract Role * * - 6 months with likely extension in Ann Arbor, Michigan.

The Support Specialist in this position will be a frontline role working directly with employee clients via phone, email, and in-person to address IT challenges and deliver solutions.

Essential Functions:
  • Support of end user hardware, software, peripherals, mobile, network, and UC (Windows and Macintosh)
  • Local office, remote office, and home office support via telephone, email, chat, remote session or in person
  • Track and resolve user issues to meet SLAs
  • Build and deploy new computers in support of new hire and tech refresh processes
  • Troubleshoot printing and scanning problems with corporate printers and MFPs
  • Proactively identify corporate challenges to improve end user experiences and departmental service
  • Identify new technologies that can improve IT operations and/or end user effectiveness
  • Enforce security protocols and remediate malware / virus concerns as necessary
  • Participation in special projects
  • Other IT duties as assigned
Required Qualifications:
  • Has a minimum of 6 years help desk experience
  • HEAVY Mac experience a must - the majority of users have Mac devices
  • Experience in the support of the Microsoft- and Macintosh-based equipment
  • Experience providing support to non-technical people in person and remotely
  • Strong interpersonal skills with a passion for customer service
  • Some travel required to support corporate events
  • Must be able to lift computer hardware, ranging up to 50 lbs.
  • Bachelor s or associate degree or equivalent experience preferred, certifications a plus

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell Supports Equal Employment Opportunity** eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.

Posted By

Sharri Kornblum-Safarov



Company Information

eXcell™ started out as Excell Data back in 1991 in Bellevue, Washington and rapidly grew as a privately held IT professional services firm. We were acquired by CompuCom in 2001. Our culture is passionate, collaborative and results-oriented. We pride ourselves on our long standing customer and associate relationships which have been the foundation of our continued success.
Dice Id : excell
Position Id : 20-01030
Originally Posted : 2 months ago

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