Technical (Help Desk) Support in Richmond, VA

level 1 support, windows, ticket queues
Contract W2, Contract Independent, 3 Months
Depends on Experience
Work from home not available Travel not required

Job Description

* Training with Help Desk staff member on updated processes since last engagement.

* Monitoring ePlus' ServiceWise system to determine if tickets are being escalated according to the vendor's SLA agreement.

* Ability to quickly learn Elect systems to provide Tier Level 1 support

* Experience working with ticketing systems - i.e, managing ticket queues, escalating to appropriate workers

* Experience creating process documentation

* Experience with generating Help Desk metrics and reports for management

* Providing software/hardware tech support - e.g., software installations, configuring hardware, etc.

* Experience working with teleconference tools and MS Office

* Assisting with special projects

* Provide Help Desk support duties as assigned.

Posted By

Bryan Stanley

Dice Id : 10317361
Position Id : 6194036
Originally Posted : 1 month ago
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