Technical Account Manager

Sales, Cloud, AWS, GCP, Azure, Networking, SAAS, Account Management, Cisco, Routers, Support, administration, Kubernetes, Containerization, Linux, Windows, Opensource, Software, Backend, Front end, development, Programming, Pre and post sales
Full Time
$80,000 - $100,000
Travel not required

Job Description

Webhelp is currently seeking Technical Account Managers for their Tempe/ Scottsdale Arizona Location. 

Webhelp is a multi-national business process outsourcing and consultancy company.

 We will get you Azure Certified!

If love working with customers to achieve their business outcomes, would you love to build expertise around the leading, next generation cloud services, and can take your career to the next level, we would like to speak with you!

Please apply!

As a Technical Account Manager, you will:

  • Build coalition of support (IT and business) with customers.
  • Define specific technology outcomes that align to customer strategy. 
  • Technical Account Management- relationship building
  • 14 to 20 calls per month – Warm leads to enhance their current technology
  • Assist current Microsoft clients take legacy systems to latest and greatest Azure cloud technology.
  • Upselling and Cross selling.
  • Be an Azure Platform evangelist with customers, partners, and external communities. 
  • Lead, drive and manage engagements for repeatable achievement of revenue and consumption targets. 
  • Operationally Excellent: Follow processes, systems, and documentation as expected; identifies issues or barriers to efficiency. Recommends improvements and partners to implement solutions. 
  • Value Creator: Identify and articulate business value of role and solutions for customer organization through demonstrations, storytelling, etc. to provide evidence of business value in the customer environment.   
  • Consumption: Conduct analyses into what customers are using versus needs. Drives greater consumption with customers based on analysis of both usage and needs. Leverages insights to provide guidance and recommendations to customers; drives, retains, and optimizes customer consumption 
  • Technology Strategist: Leverage best practices to guide customer strategy and future growth for Microsoft by cultivating customer affinity with Microsoft programs/solutions that drive impact for the customer and establishing Microsoft as a leader.
  • Provide feedback to Microsoft on customer development needs, customer blockers, or mitigation strategies. 
  • Be the Voice of the Customer; Share customer insights, best practices, and connect with internal teams to remove key blockers. 
  • Assess the Customers' knowledge of Azure platform and overall cloud readiness to support customers through a structured learning plan and ensure its delivery through partners. 
  • Leading at the Edge: Leverage social, digital, video, chat, phone, and demonstration environments to effectively reach, sell to and manage Microsoft customers 
  • Cooperative Spirit: Meet and exceed targets for net-new revenue and sales pipeline; Accurately forecasting new usage and/or churn risks that impact portfolio pipeline. 
  • Continuous Learner: Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community. 
  • Maintain technical skills and knowledge of market trends and competitive insights; collaborate and share with the technical community   


Basic Qualifications:

  • 2 plus years of proven success in a technical sale, customer success, or pre and post technical sales environment.
  • Strong interpersonal skills, excellent oral, written and verbal communications skills. Ability to successfully communicate with contacts via the phone, email, video.
  • Commitment to get your Azure Certification as a condition of your employment (Company paid).
  • Work in the office in Tempe, AZ and then move to the Scottsdale location.


Preferred Qualifications:

  • Bachelor’s degree in Business, Computer Science, or Information Technology, Engineering, or experience in related field. 
  • 1+ year(s) experience in one or more of the following: designing architecture, networking, container services, data center migrations or database administration, design and architect experience in data analytics, coding/development, cloud-based solution designs, migrations or management of technology.
  • Experience using Microsoft Office Suite applications; Dynamics CRM or other CRM experience is a bonus. 
  • technical sales experience with technical pre and post sales and/or technical consulting architecture experience preferred.
  • Track record of building deep technical relationships with senior IT execs in large or highly strategic accounts.
  • Azure Certification.
  • Start work on the 20th of September.
Dice Id : 9112157SC
Position Id : 622
Originally Posted : 2 months ago
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