Technical Administrator - Oracle Knowledge Management

.Net, Analysis, Architecture, Data Analysis, Database, Hardware, HTTP, IIS, Knowledge Management, Manager, Management, Oracle, Telecom, Windows
Full Time, Full Time
Telecommuting not available Travel not required

Job Description

Technical Administrator – Oracle Knowledge Management-0062339_P0219936


NCR Corporation is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 550 million transactions daily across the financial, retail, hospitality, travel, telecom and technology industries. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia with over 29,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

Title: Technical Administrator – Oracle Knowledge Management

Location: NCR Atlanta Global Headquarters (Spring Street)

Position Summary & Key Areas of Responsibility:

The Knowledgebase Technical Administrator (KBTA) is responsible for the technical health of the Oracle Knowledgebase Tool. The KBTA will initiate and manage all the technical projects intended to improve the KB in terms of ease of use, greater adoption and utilization, and ease administration and reporting. Additionally, they will work closely with the SW Technical Training Team and the OKM Core Team to uphold all projects, timelines, and obligations and technically support their needs. In this role, the KBTA will work closely with the KB IT team to synchronize projects, find synergies to make the OKB the very best it can be. They will resolve any technical issues arising from daily usage and solve our customers’ issues with a high degree of quality and timeliness. To do this, the KBTA will cultivate and maintain a culture of professionalism, communication, accountability, and empowerment and use their creativity, focus and drive to achieve results.

Strong technical aptitude, demonstrated leadership, autonomy, strategic vision and a drive for results are among the core competencies for this role. A keen awareness of customer and employee needs and a thirst for data analysis will be key. Diplomacy and influence are tools you will use to build and sustain the necessary relationships with other departments within company. Partnerships with the entire KB team will be essential to your success.

Reports to: Manager, Oracle Knowledge Management

Specific Duties / Responsibilities:

  • Driving all Knowledgebase technical projects and ensure that they are completed on time and within budget
  • Creating a seamless process for onboarding new employees onto KB, improving the workflow, decreasing the clicks for content creation
  • Engaging cross-functional content contributors to remove all barriers
  • Tracking analytics, assessing tool and program health, and acting as needed
  • Evangelize on behalf of our customers for an experience that exceeds their expectations
  • Performing all system maintenance as needed
  • Responsible for technical uptime and accessibility for all users
  • Evangelize on behalf of our customers for an experience that exceeds their expectations
  • Achieve Key Performance Indicator targets as set by Manager

Working Environment:

  • Mainly office based working in an open plan environment. Remote employment is an option for the right candidate. Some business travel required.


Mandatory Qualifications:

  • Bachelor’s Degree, or equivalent experience
  • Fluent English, written and spoken
  • Excellent communication skills


  • Oracle Knowledge Management version 8.5.1 and higher
  • KCS Methodology
  • OBIE Reporting DB
  • Oracle Database 11g and higher
  • Weblogic
  • Tomcat
  • Windows Server 2008 R2 and higher
  • IIS version 7 and higher
  • Understanding of the architecture setup of a full OKM solution
  • Minimum five (5) years previous experience working in a large, multi-national support operation
  • Thorough understanding of the processes, procedures, and expectations of a technical support or customer support operation
  • Customer focused with the highest standards for delivering value & exceeding customer expectations
  • Demonstrated ability to analyse variables, solicit pertinent information that is missing, and move to design & execute a resultant action plan
  • An expert in influence and negotiation, both with customers and internally at all levels of the organization
  • A track record of success through autonomy, leadership and self-direction; identify a problem, propose a solution, and make it happen

Any aptitude / skill required:

  • Collaboration
  • Influential
  • Analytical
  • Creative problem solver

Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes


: Management Information Svcs

Primary Location

: North America-United States-Georgia-Atlanta


: Full-time

Dice Id : ncrbot
Position Id : 0062339_P0219936
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