NCR Corporation is the global leader in consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 550 million transactions daily across the financial, retail, hospitality, travel, telecom and technology industries. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia with over 29,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.
Title: Technical Administrator – Oracle Knowledge Management
Location: NCR Atlanta Global Headquarters (Spring Street)
Position Summary & Key Areas of Responsibility:
The Knowledgebase Technical Administrator (KBTA) is responsible for the technical health of the Oracle Knowledgebase Tool. The KBTA will initiate and manage all the technical projects intended to improve the KB in terms of ease of use, greater adoption and utilization, and ease administration and reporting. Additionally, they will work closely with the SW Technical Training Team and the OKM Core Team to uphold all projects, timelines, and obligations and technically support their needs. In this role, the KBTA will work closely with the KB IT team to synchronize projects, find synergies to make the OKB the very best it can be. They will resolve any technical issues arising from daily usage and solve our customers’ issues with a high degree of quality and timeliness. To do this, the KBTA will cultivate and maintain a culture of professionalism, communication, accountability, and empowerment and use their creativity, focus and drive to achieve results.
Strong technical aptitude, demonstrated leadership, autonomy, strategic vision and a drive for results are among the core competencies for this role. A keen awareness of customer and employee needs and a thirst for data analysis will be key. Diplomacy and influence are tools you will use to build and sustain the necessary relationships with other departments within company. Partnerships with the entire KB team will be essential to your success.
Reports to: Manager, Oracle Knowledge Management
Specific Duties / Responsibilities:
Any aptitude / skill required:
Visit our careers site for a list of the benefits offered in your region in addition to a competitive base salary and strong work/family programs.
Integrated into our shared values is NCR's commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
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