Technical Client Service Representative II

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COX Enterprises
Automotive, Customer Service, SalesForce, Analytical, SQL, Computer, Systems
Full Time

Job Description

Primary Location: 1901 S Meyers Rd, Oakbrook Terrace, IL, USA
Division: Cox Automotive
Job Level: Individual Contributor
Travel: No
Schedule: Full-time
Shift: Day Job
Requisition Number: 206155
The Technical Client Service Representative position is with vAuto, a business unit of Cox Automotive and subsidiary of Cox Enterprises.

If you excel at figuring out logic puzzles and logistics nightmares like organizing sports tournaments or planning long road trips with multiple vehicles, then we bet you have the right stuff. We are looking for someone with patience, brains, and a serious work ethic.

Office Perks:
  • Conveniently located close to 355, we occupy a 7 story multi towered executive building in Oakbrook Terrace.
  • Hit the weights at the onsite gym
  • Rehydrate with a refrigerator full of FREE beverages
  • Breakfast and lunch are just a few footsteps away in the corporate deli on the main floor
Company Benefits:
  • For permanent employees, our benefits are better than competitive in coverage, premium, deductible, & begin DAY ONE
  • 401k (recently enhanced)
  • 22 days PTO and 7 Holidays
  • Yearly bonus and merit increases
This is an Entry Level position which involves taking inbound phone calls, emails, tickets and working to assist our customers. Our Service model looks different from traditional help desk models because it's made up of skilled, knowledgeable staff with the tools and access needed to resolve most issues and requests on first contact.

SPECIFIC RESPONSIBILITIES:
  • Providing the first level of support, answering a high volume of calls and e-mails from customers
  • Exhibit excellent problem solving, analytical skills with the ability to implement a solution
  • MUST have a Strong dedication and display enthusiasm in providing excellent Customer Service
  • Superior telephone etiquette and an ability to deal effectively with customers, vendors, peers, and management
  • Excellent listening, oral and written communication skills, express a customer service focused demeanor and temperament
  • Assists customers with a variety of questions, requests and issues, effectively research, document, track and monitor customers' requests and issues to ensure timely resolution
  • Ability to work well with people with varying degrees of technical experience / knowledge
  • Capacity to learn multiple new software products both functionality and how to troubleshoot
  • Effectively communicate technical concepts, while taking into consideration the varying degrees of customers' technical experience.
  • Interfaces with customer's multiple vendors and platforms to ensure seamless data flow, proactively identifies and resolves data issues.
  • Accurately input document and maintain customer issues using SalesForce.com

Qualifications:
  • Entry level role requiring basic technical skills with moderate level of proficiency
  • Knowledge of basic problem resolution/escalation practices
  • Strong Technical Aptitude, Analytical and problem solving skills
  • Experience w/ SQL not required but is preferred
  • Excellent telephone, verbal and communication skills
  • Attention to detail and maintain high degree of accuracy
  • Strong organization skills with the ability to multi-task frequent interruptions and multiple priorities
  • Able to identify and organize tickets according to priority
  • Accepts and manages projects and directives with minimal supervision
  • Hands-on technical experience a plus
EDUCATION:
  • Bachelor or Associate degree with a focus in Information Technology or Computer Information Systems and programming preferred.
Are you right for this position?
We're looking for someone who is dependable to the core and who has the grit and tenacity to show up and work hard even when the going is tough. If you are 100% reliable and ready to give it your all, apply now!

vAuto is an Equal Opportunity Employer.

vAuto, Inc. is an industry leading innovator and provider of automotive software solutions. Since the company was founded in 2005, vAuto has launched several first-in-industry innovations, including its current site of solutions that deliver a better way to price, appraise and stock pre-owned vehicles. We are a fast-moving, fast paced technology company specializing in web application solutions for the Automotive Industry. We are looking for a strong, energetic candidate to join our expert application support team.

Who We Are
About Cox Automotive
There's nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

About Cox
We are the Cox family of businesses. We've been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We're also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We're looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you'll be going with us, and the common purpose that unites us at coxenterprises.com.
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.



Company Information

Thousands of employees, one goal: empower people today to build a better future for the next generation.

How do we do that? By disrupting industries. By treating our employees as our most important resource. By improving the quality of life in our communities and by protecting our planet.

We’re also building a better future for our employees. We do this by fostering flexible career growth, offering generous benefits, and creating an environment where you’re empowered to make time for teammates, family, friends, and yourself.

We began our journey in 1898 as a local newspaper business, and today we’re using our innovative technology to power smart cities, pioneer greener modes of transportation, and slash the glut of global waste. 120+ years later and we’re still making our mark!

Through our major divisions — Cox Communications and Cox Automotive — and our investments, we’re focused on the future of mobility, connectivity, and sustainability.

We are a global, $21 billion, family-owned organization with a purpose. Come build a better future with us and make your mark.

Dice Id : coxga2
Position Id : 206155
Originally Posted : 3 months ago

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