Who We Are:
We are a privately owned leading Managed IT Services company. Since 1996 we have specialized in providing a full range of services from Network & Security, UNIX/Linux & Windows Engineering, System & Database Administration, Help Desk Support, VoIP Support and maintain IT infrastructures for our clients which are made up of small to medium-sized enterprises. We are looking for highly passionate desktop support professionals that can help elevate our MSP services and drive the growth and success of our company.
Who You Are:
You are a seasoned highly technical IT Operations Manager with a strong proven background working for a professional services company who provides managed services to variety of clients with varying technical environments. You are the head of a department and you are used to managing the Systems Team which is made up of Systems Engineers, Systems Administrators, User Support Team, Customer Success team and Junior Systems Administrators.
So here is the Job:
This is a new position, to be located at our corporate offices in Milpitas, CA. corporate offices. The Technical Consulting Manager's job consists of three primary buckets. Administrative Management, Employee Management and Development and hands on Technical SME responsibilities. You are responsible for working with our internal department leaders to staff a project and work with the customer to set the direction of the project and establish/maintain deliverables while maintaining profitable utilization metrics. The role requires the ability to pull detailed data, analyze it, and provide recommendations based on their understanding of the processes, people and/or system(s) they are working with. Because you are highly technical, you oversee our company’s hardware, software and computer networks. Your operations Manager responsibilities include monitoring network infrastructure and resolving system issues. You need to have experience with IT performance management, network administration and system security. If you’re also familiar with data protection regulations and able to juggle multiple projects, we’d like to meet you. Ultimately, you will ensure our IT systems are secure, consistent and reliable for all of our clients.