Technical Customer Support Representative

Customer Relations, Technical Support, PowerShell, SCCM, Active Directory, Networking, O/S Troubleshooting
Contract W2, 1 year
Telecommuting not available Travel not required

Job Description

Please note that this is a 1 year contract position.

• Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met. 
• Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures. 
• Provide software service, post- sales or service delivery support and solve applications problems for remote or local accounts, on standard and specialized systems. 
• Provide direct post-sales systems technical support to end users and company Authorized Service Providers. 
• Solve technical problems on an assigned hardware and software platforms. 
• Use proactive monitoring procedures/tools to identify problem prevention opportunities. 

• Knowledge of corporate organization, job, and policies. 
• Advanced knowledge of operating systems and software. 
• Experience with PowerShell Scripting. 
• Experience with SCCM. 
• Experience with Group Policy and Active Directory. 
• Strong communication skills, problem analysis, and presentation skills. 
• Ability to develop Customer relationships.
• Ability to perform while under high-pressure situations. 
• Ability to work in a team environment.
• Networking and O/S troubleshooting knowledge. 
• Detailed understanding of general/technical aspects of the onsite system repair job. 

For consideration, please reference job number 3352

Posted By

San Francisco, CA

Dice Id : NETSO
Position Id : 3352
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