Technical Lead - (Data Operations)- REMOTE

company banner
First Citizens Bank
Full Time

Job Description

Overview

This position provides specialized technical leadership during the architecture, design, implementation, and support of assigned systems and applications. Directs decision-making within technical projects to facilitate project planning, scope, and time estimates. Trains less experienced associates and assists management in monitoring team performance. Collaborates with peers, managers, and cross-platform teams to align projects and tasks with wider organizational goals.

Responsibilities

This individual works within the team of Data & IT Operations that owns and performs all support activities to large set of applications. A team player who takes up below responsibilities:
  • Ensures daily and monthly operational processes run successfully.
  • Resolves incidents for issues arise in production processes with relevant urgency.
  • Escalates incidents and assign appropriate Priority levels.
  • Works with offshore contractors in all support activities. Coordinates shift times with onsite & offshore team as required part of job.
  • Effectively communicates with data consumers on potential SLA impacts due to production failures.
  • Track and complete Problem tickets from incidents. Work with Incident and Problem management teams. Perform root cause analysis (RCA) of the issues.
  • Proactively identifies operational inefficiencies and works on solutions. Work with data consumer teams and development team to design solutions to increase operational efficiencies.
  • Monitors applications level controls and reconciliations.
  • Participates in Audits to demonstrate data movements are meeting the defined rules and standards.
  • Identifies creative, technology-based opportunities to improve service levels and reduce costs with solution teams and data consumers.
  • The individual participates in Disaster Recovery, ACLC activities. Represents applications under the organization to complete required tasks.
  • Will demonstrate the understanding of concepts of ITIL/ITSM best practices on IT operations.
  • Works on BAU activities that require working on development tasks. This requires working with development team at some capacity to manage the work load within the organization.
  • Becomes part of a large team spread across different geographical locations, working at different time zones.
  • Manages offshore coordination.
  • Trains in required toolset to perform job functions.
  • Works on periodic infrastructure and technology upgrades of the tools in use.
  • Adheres to architecture, design methodologies and best practices in support and development.

Qualifications

    Bachelor's Degree and 8 years of experience in Technical work in Application Development, Server Administration, Information Security, or Engineering OR High School Diploma or GED and 12 years of experience in Technical work in Application Development, Server Administration, Information Security, or Engineering.
    Preferred qualifications:
      • Experience in Data Management and Business Intelligence with a minimum of 3 years in supporting IT & Data operations- technology
      • Strong analytical and critical thinking skills, issue resolution skills, with ability to understand inter-dependencies of multiple information systems
      • Working experience in the area of Business Intelligence and analytics, with special focus on supporting data movement, Data Hubs, Data Marts, Data Warehouse and Data Virtualization environments
      • Strong problem-solving skill with the ability to analyze and break down a problem to identify root cause
      • Strong background and working experience in IT Service Management (ITSM certification preferred)
      • SQL (MS SQL Server 2014 or later), Oracle 12g, ETL (SSIS, SSRS), SSAS, Denodo (Virtualization), Python.
      • Strong leadership and communication skills
      • Domain knowledge of Loan, Lease, Treasury, Factoring, Risk and Banking (Mortgage, Deposits etc.) systems
      • Familiar with Data Governance concepts and application on Data management support activities
      • Experience with BI and reporting tool is preferred (Tableau, Business Objects, Power BI, OBIEE, SSRS, Qlik)
      • Experienced working with teams location across different time zones and geographical locations


Responsibilities:

This individual works within the team of Data & IT Operations that owns and performs all support activities to large set of applications. A team player who takes up below responsibilities:
  • Ensures daily and monthly operational processes run successfully.
  • Resolves incidents for issues arise in production processes with relevant urgency.
  • Escalates incidents and assign appropriate Priority levels.
  • Works with offshore contractors in all support activities. Coordinates shift times with onsite & offshore team as required part of job.
  • Effectively communicates with data consumers on potential SLA impacts due to production failures.
  • Track and complete Problem tickets from incidents. Work with Incident and Problem management teams. Perform root cause analysis (RCA) of the issues.
  • Proactively identifies operational inefficiencies and works on solutions. Work with data consumer teams and development team to design solutions to increase operational efficiencies.
  • Monitors applications level controls and reconciliations.
  • Participates in Audits to demonstrate data movements are meeting the defined rules and standards.
  • Identifies creative, technology-based opportunities to improve service levels and reduce costs with solution teams and data consumers.
  • The individual participates in Disaster Recovery, ACLC activities. Represents applications under the organization to complete required tasks.
  • Will demonstrate the understanding of concepts of ITIL/ITSM best practices on IT operations.
  • Works on BAU activities that require working on development tasks. This requires working with development team at some capacity to manage the work load within the organization.
  • Becomes part of a large team spread across different geographical locations, working at different time zones.
  • Manages offshore coordination.
  • Trains in required toolset to perform job functions.
  • Works on periodic infrastructure and technology upgrades of the tools in use.
  • Adheres to architecture, design methodologies and best practices in support and development.


Qualifications:
    Bachelor's Degree and 8 years of experience in Technical work in Application Development, Server Administration, Information Security, or Engineering OR High School Diploma or GED and 12 years of experience in Technical work in Application Development, Server Administration, Information Security, or Engineering.
    Preferred qualifications:
      • Experience in Data Management and Business Intelligence with a minimum of 3 years in supporting IT & Data operations- technology
      • Strong analytical and critical thinking skills, issue resolution skills, with ability to understand inter-dependencies of multiple information systems
      • Working experience in the area of Business Intelligence and analytics, with special focus on supporting data movement, Data Hubs, Data Marts, Data Warehouse and Data Virtualization environments
      • Strong problem-solving skill with the ability to analyze and break down a problem to identify root cause
      • Strong background and working experience in IT Service Management (ITSM certification preferred)
      • SQL (MS SQL Server 2014 or later), Oracle 12g, ETL (SSIS, SSRS), SSAS, Denodo (Virtualization), Python.
      • Strong leadership and communication skills
      • Domain knowledge of Loan, Lease, Treasury, Factoring, Risk and Banking (Mortgage, Deposits etc.) systems
      • Familiar with Data Governance concepts and application on Data management support activities
      • Experience with BI and reporting tool is preferred (Tableau, Business Objects, Power BI, OBIEE, SSRS, Qlik)
      • Experienced working with teams location across different time zones and geographical locations

 


Company Information

Why First Citizens?

  1. We’re a growth company. We’re almost 2.5 times larger than we were 5 years ago. And with growth comes opportunity to learn and advance.
  2. We’re America’s largest family-controlled bank. Why is that important? One, it means we don’t have to manage quarter to quarter to keep the analysts happy. We can take the long-term view and do. Two, it translates into a supportive culture.
  3. Technology is mission critical here. Whether it’s making banking easier for our customers or ensuring their money and data are secure, technology is critical to that.
  4. We offer flexible workplace options.
Dice Id : 10122789
Position Id : 13805
Originally Posted : 3 months ago

Similar Positions at First Citizens Bank

Development Support Lead (Remote)
  • Morristown, NJ
  • 11 hours ago