Technical Lead - Software Services

Software, SQL, OOP, C#, VB, .NET, Microsoft, Server, Admin, T-SQL, Stored Procedures, Customer, Support, Debug, Troubleshoot, Develop, Problem Solve, Mentor, Train, Delegate, Lead, Mobile, Wireless
Full Time
Market Competitive
Telecommuting not available Travel not required

Job Description

To support our significant growth, Lucas is seeking an additional Technical Lead for our expanding Software Services Team. The Technical Lead holds an important leadership role within the organization. This position interacts with a number of business units, including Project Management, Product Management, Engineering, and Sales.

 

Position Description

  • Oversees Lucas’ 24/7/365 software services department providing post-implementation customer support by addressing production outage issues, detecting and diagnosing problems, offering technical advice and disseminating information to customers and staff.
  • Provides guidance to team members responsible for 1st line troubleshooting.
  • Provides assistance to on-call staff members as required.
  • Leads software services group to ensure customer satisfaction is achieved; results are monitored; and process compliance is met in accordance with established policies and procedures.
  • Strives to improve software quality by suggesting and implementing changes when necessary.
  • Solicits feedback from customer base and provides input to product group on new features and functionality.
  • Provides feedback to other associates regarding training best practices.
  • Trains and mentors department staff to maintain high-quality software standards.
  • Works with customers to specify, quote, design and code customer product enhancements.
  • Performs programming and implementation of customer-specific enhancement requests as appropriate to be executed within the software services department.
  • Identifies new business opportunities within existing customers.
  • Proactively develops and maintains customer relationships, visits operational sites as appropriate, benchmarks best practices and analyzes information to facilitate department effectiveness and efficiency.

 Minimum Qualifications

  • Bachelor degree in Computer Science, Software Engineering or similar technical degree, OR possess equivalent experience
  • 5+ years of experience in a related field such as programming, technical customer support, or QA
  • Solid working knowledge of, or debugging experience in OOP, preferably preferably C#.NET
  • Experience and practice in T-SQL (preferably MS SQL Server) with experience in writing and debugging stored procedures
  • General understanding of SQL Server maintenance and basic administration
  • Knowledge of Microsoft Operating Systems and server administration
  • Excellent communication skills including the ability to relate to both high-level IT personnel and end users
  • Strong problem solving skills
  • Ability to work and multi-task in a fast-paced environment

Preferred Qualifications

  • Some prior technical leadership experience
  • Understanding of Microsoft IIS and FTP
  • Familiarity with Microsoft Team Foundation Server, Git
  • Familiarity with TCP/IP and wireless networking and troubleshooting
  • Experience with socket communications and client/server architecture

 

Additional Valued Experience: Experience with Warehouse Management Systems (WMS) and operations, or other supply chain software solutions.

 

Salary is market competitive and commensurate with experience.  Relocation assistance will be offered for the right individual.

 

** Candidates apply directly - No Agencies  **

Posted By

Berni Thomas

11279 Perry Hwy 4th Floor Wexford, PA, 15090

Contact
Dice Id : 10121577
Position Id : INF-18-00013
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