Technical Operations Engineer - ServiceNow, Operational Procedures (DALLAS) W2 -

Engineer, Architect, IT, Excel, PowerPoint
Full Time
Work from home not available Travel not required

Job Description

This position is located in either Dallas, TX / Atlanta, GA / St. Louis, MO

W2 Only - No Agencies, No c2c, No sponsorships

INTERESTED? Please Contact:

Kevin Lester


Technical Operations Engineer - ServiceNow, Operational Procedures, Cloud Infrastructure (Servicenow Architect) - w2 only

3+ years related work experience in cloud infrastructure planning, operations and implementation

prior 10+ years in enterprise infrastructure operations service management


This role is multi-faceted in support of establishing cloud processes and support services in the following areas:

a. ServiceNow integration for multi-cloud (Azure, AWS, GCP etc) service management and service operations across ITSM disciplines covering Operations, Request/Intake, Incident, Change management

b. Define document operational process and procedures for cloud related services using SharePoint platform

c. Support monthly cloud usage reconciliation reports for cloud billing to Finance for chargeback

d. Collect cloud usage data to assist with identifying cloud cost saving areas; leverage Cloudyn cost management tools

e. Work with cloud ops, devops, architects and engineers and product management as part of a young cloud organization team to help with established standardized operational procedures


Knowledge and experience with ServiceNow, cloud knowledge and experience in Azure, AWS, GCP public cloud technologies

Must be able to conceptual and operationalize from an IT factory business model.

Strong verbal/written communication, problem solving, analytical judgment skills to support an environment driven by customer service and team work.

Ability to positively influence, and be a credible source of knowledge to influence and drive a pre-determined strategy and agenda.

Must be able to adapt to environment with many changing and competing priorities, yet still thrive and be able to deliver progress and assigned deliverables

Experienced using multiple tools including Confluence, JIRA, MS OFFICE (strong Excel and PowerPoint), MS PROJECT, SharePoint Site platform, designer
Dice Id : galen
Position Id : 1572810
Originally Posted : 1 month ago
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