Technical Product Engineer - Draeger Medical Systems, Inc. - Job-ID P0036V053

  • Draeger,
  • Andover, MA
Medical Device, Networks, Product Engineer, Release, SQL, SQL Server, TCP/IP, Validation, Wireless
Full Time
Work from home not available Travel not required

Job Description

What will you do

  • Manages all service-relevant aspects of defined products throughout their life cycle by assuring products are designed for optimal serviceability and the required service content is available for market launch.
  • Demonstrates proficiency in network configuration, maintenance and troubleshooting as well as a strong background in wireless communication.
  • Will also provide field instructions and training for Draeger s wired and wireless medical devices.

Service responsibilities include but are not limited to:

  • Represent Service in the cross functional team (CFT)
  • Coordinate service activities to assure market launch of new products according to schedule
  • Definition of service concept
  • Definition and verification of technical system requirements and evaluation of serviceability
  • Support internal application and services groups by identifying their network-related requirements
  • Troubleshoot wired and wireless networks
  • Write, validate and release service documents
  • Specify and validate new service tools
  • Transfer know-how to training and technical support personnel.

Who you are

Education: BS or equivalent combination of education and experience.

Related Experience:

  • 5-8 years technical product customer support experience.
  • Experience with manufacturing processes.
  • Information Technology background in areas such as product validation, general IT, technical service support are a consideration.
  • International product service experience preferred.
  • Effective written and verbal communication skills

Special Competencies or Certifications:

  • Microsoft Server experience (preferred)
  • Microsoft SQL Server experience (preferred)
  • Network (TCP/IP) experience (preferred)
  • Medical device Complaint Handling (preferred)

Dice Id : RTX123184
Position Id : P0036V053J01
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