Technical Project Manager

Project Manager, NO H1-B CANDIDATES
Contract W2, contract
Telecommuting not available Travel not required

Job Description



Senior Project Manager to drive and execute customer service related projects. This position demands a strong background in both customer service and project management. The Senior Project Manager responsibilities include:


•             Create and execute project plans for multiple customer service projects; including systems integrations and new product launches.

•             Manage vendors and cross-functional project teams and ensure on-time delivery

•             Mitigate project conflicts; seek final resolution on all issues to ensure projects keep to scope and timeline

•             Effectively and proactively communicate status to all stakeholders and senior management on project status, outlining key issues and risks and steps toward resolution

•             Efficiently facilitate team and vendor meetings to ensure time is used properly

•             Collaborate with marketing, product management, design, and technical development teams

•             Provide support for Customer Care questions, as needed




•             At least 7 years of experience in a technical and/or customer service project management role leading complex projects

•             Proven project management experience with planning, scheduling, project communication, issue resolution, change management, and risk management

•             Effective management of multiple complex projects simultaneously

•             Able to manage cross functional teams including Marketing, Product, Design, Engineering, Ads, Analytics

•             Experience with a variety of project management methodologies

•             Ability to understand technical and design documents

•             Experience in a web, mobile and/or connected device development environment

•             Experience with video content management systems preferred

•             Proficiency in MS Office tools, Microsoft Project Online and Atlassian

•             Familiarity with Smartsheet is a plus

•             PMP, MBA or CSM a plus

Posted By

Veronika Zaitseva

13101 W Washington Blvd., Suite 246 Los Angeles, CA, 90066

Dice Id : techlink
Position Id : 250238
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