Technical Service Engineer

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Software Guidance & Assistance
Business Requirements, Consulting, Disaster Recovery, Hardware, HTTP, Inquire, Management, Research, Testing, Video
C2H Independent, Contract Independent, Contract W2, C2H W2, Contract
Work from home not available Travel not required

Job Description


Software Guidance & Assistance, Inc., (SGA), is searching for an Technical Service Engineer for a contract assignment with one of our premier healthcare services clients in Jacksonville, FL .

Responsibilities :


  • The Technical Service Engineer handles installations, upgrades, testing, configuration and/or maintenance for assigned systems and equipment.
  • Provides guidance to customers on function, usage, and operation of IT products and services.
  • Troubleshoots and resolves issues and participates on special projects as assigned.
  • Accountable for research, design, selection, implementation and deployment of technology products and services to meet business needs.
  • Handle complex, non-routine and escalated systems administration tickets and tasks.
  • Monitors systems and performs maintenance and provisioning support for hardware, such as telecommunication equipment, printers, software and video/audio equipment as assigned.
  • Develop and maintain operational processes and procedures.
  • Gathers and analyzes business requirements to recommend existing design technology solutions that will meet business needs which may include changing or modifying existing systems or researching vendor solutions.
  • Responsible for implementation and deployment of technology design including troubleshooting and resolving issues, developing procedures and documentation.
  • Assist other IT areas supporting issues on infrastructure devices.
  • Troubleshoot and repair hardware and software issues according to documented procedures.
  • Ensure accurate asset management and tracking.
  • May provide backup helpdesk support as needed.
  • Leads or participates in projects and initiatives as assigned.
  • May support and participate in Disaster Recovery initiatives.
  • Other duties as assigned.



Required Skills :



  • Desktop and phone configuration experience for teleworker builds.



SGA is a Certified Women's Business Enterprise (WBE) celebrating over thirty years of service to our national client base for both permanent placement and consulting opportunities. For consulting positions, we offer a variety of benefit options including but not limited to health & dental insurance, paid vacation, timely payment via direct deposit. SGA accepts transfers of H1 sponsorship for most contracting roles. We are unable to sponsor for Right-to-Hire, Fulltime, or Government roles. All parties authorized to work in the US are encouraged to apply for all roles. Only those authorized to work for government entities will be considered for government roles. Please inquire about our referral program if you would like to submit a candidate for any of our open or future job opportunities. SGA is an EEO employer. We encourage Veterans to apply. To view all of our available job postings and/or to learn more about SGA please visit us online at www.sgainc.com .



Company Information

Founded in 1981, Software Guidance & Assistance, Inc. is a privately-held, Certified Women’s Business Enterprise with over 30 years experience providing IT staffing to our diverse portfolio of clients across all industries with a strong presence in finance, insurance, utilities, and government vertificals.
Dice Id : sgainc
Position Id : 19-00598

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