SME - Technical Specialist
Location: 1981 Marcus Ave, New Hyde Park, NY
Approx Salary: $97K - $146K
Candidate must have EMR application support experience. Allscripts Sunrise is the only EMR this person in going to be supporting across 20 - 24 sites with 9000+ users
High level day to day for this role
- Validate errors and resolve application errors in the system review environment
- Provide first line support
- Vendor support
- Liase with the server, DBA, network services and storage teams
- Perform application installs/upgrades on servers, patching, server maintenance
- Support SCM Pharmacy application (mostly vendor supported)
In order to perform the above functions, this person should have knowledge of
Windows Servers 2012-2016
As SME ? Technical Specialist you will provide technical support in the planning, coordination and implementation of major Enterprise mission-critical systems projects. You will collaborate with Infrastructure team members and business units to provide analysis, design, documentation, development, modification, testing, installation, implementation, and support of assigned applications. You will also provide end user assistance and training in conjunction with go-live/upgrade activities and acts as the liaison between application and engineering teams.
?Provides analysis, design, documentation, development, modification, testing, installation, implementation and support of assigned applications.
?Liaises with service lines and technical teams to translate complex business and technology specifications into relatable concepts to expedite communications and project execution.
?Establishes run-book(s) and performs routine technical procedures on assigned systems (ie. File transfers, batch processing, application operational procedures).
?Performs Level1/Level2 support for application issues related to application Infrastructure.
?Participates in support activities including issue tracking, issue resolution, documentation, capacity planning, and functional testing and quality assurance.
?Assists management in the creation of product roadmaps.
?Prepares standard operating procedure documentation related to the application for the purposes of operational support and cross-training.
?Bachelor?s Degree in Healthcare Information, Information Science, Computer Science or Business Administration, required.
?Minimum of two (2) years? experience in a technical support, business analysis or Project management role in a clinical or healthcare environment.
?High School Diploma, or equivalent, required.
?Minimum of ten (10) years progressively responsible experience in a technical support, business analysis or Project Management role in a clinical or healthcare environment, required.
?Thorough knowledge of Microsoft Office suite, required, Visio, preferred.
?Excellent verbal and written communication skills, required.
?Knowledge of SMS, EDIS, AEHR, SIS or related systems, highly preferred.
?Knowledge of healthcare policies and procedures, including HIPPA, PCI, required