Technical Support/ Service Desk Analyst (Bilingual-Japanese)

service desk, Japanese
Full Time
Depends on Experience
Work from home not available Travel not required

Job Description

Net2Source is a Global Workforce Solutions Company headquartered at NJ, USA with its branch offices in Asia Pacific Region. We are one of the fastest growing IT Consulting company across the USA and we are hiring for our client. We offer a wide gamut of consulting solutions customized to our 450+ clients ranging from Fortune 500/1000 to Start-ups across various verticals like Technology, Financial Services, Healthcare, Life Sciences, Oil & Gas, Energy, Retail, Telecom, Utilities, Technology, Manufacturing, the Internet, and Engineering.

Title: Service Desk Analyst (Bilingual-Japanese)
Job type: Full time
Location: Phoenix, AZ

In-person interview needed. 

Job description:

  • Candidate should know to speak both in English & Japanese
  • Strong knowledge and experience in providing technical and non- technical support by handling inbound/outbound calls, via web tickets/emails
  • Assist users with technical issues and provide resolution based on SOPs/OOB
  • Should have experience in handling Incident flows as Incident coordinator & support
  • Should Co-ordinate with multiple resolver groups on high critical incidents for timely response and follow up with business till closure
  • Provide Root Cause Analysis, recommended resolution and communicate to Level 2 or Level 3 for Production Support to resolve issues
  • Solve problems/issues proactively and develop a strong relationship with users
  • Manage Incidents Queue and ensure minimal disruption to the service incidents

Preferably should also have:

  • Proficient troubleshooting knowledge in networking related issues
  • Basic understanding and knowledge in Windows Server, LAN/WAN equipment ,DNS, Mail and Antivirus systems and other concepts
  • Excellent hands on Technical Skills with laptops/desktops/gadgets issues

Soft Skills

  • Excellent communication (both written and verbal) and listening skills - required to contact the clients via e-mails or calls
  • Ability to do multitasking in a fast-paced environment, while maintaining an emphasis on quality
  • Should have a sincere commitment towards resolving users reported issues, and be able to responsibly work in the production environment

If you are interested, please forward your resume to You can also reach me at (201) 340-8700 Ext.523.
About Net2Source, Inc.

Net2Source is an employer-of-choice for over 2200+ consultants across the globe. We recruit top-notch talent for over 40 Fortune and Government clients coast-to-coast across the U.S. We are one of the fastest-growing companies in the U.S. and this may be your opportunity to join us!

Want to read more about Net2Source? Visit us at


Equal Employment Opportunity Commission

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Net2Source Inc. is one of the fastest growing Global Workforce Solutions company with a growth of 100% YoY for last consecutive 3 years with over 2200+ employees globally and 30 locations in US and operations in 20 countries. With an experience of over a decade we offer unmatched workforce solutions to our clients by developing an in-depth understanding of their business needs. We specialize in Contingent hiring, Direct Hires, Statement of Work, Payroll Management, IC Compliance, VMS, RPO and Managed IT Services.


Fast Facts about Net2Source:

Inception in 2007, privately held, Debt free

2200+ employees globally

375+ In- house Team of Sales, Account Management and Recruitment with coast to coast COE.

30 offices in US and 50+ Offices globally

Operations in 20 countries (US, Canada, Mexico, APAC, UK, UAE, Europe, , Europe, Latin America, Japan, Australia)


Awards and Accolades:

2018 Fastest Growing IT Staffing Firm in North America by Staffing Industry Analysts

2018 Fastest-Growing Private Companies in America as a 5 times consecutive honoree Inc. 5000

2018 Fastest 50 by NJBiz

2018 Techserve Excellence Award (IT and Engineering Staffing)

2018 Best of the Best Platinum Award by Agile1

2018 40 Under 40 Award Winner by Staffing Industry Analysts

2018 CEO World Gold Award by SVUS

2017 Best of the Best Gold Award by Agile1



Manu Janghala
(201) 340-8700 Ext.523 | (201) 365-4882
Address: 317 George St. Suite 220, New Brunswick, NJ, 08901

Dice Id : 10271304
Position Id : 6152262
Originally Posted : 3 months ago
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