Technical Support & Production Support - Eden Prairie, MN

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UnitedHealth Group
Agile, Analysis, Architecture, CIO, DB2, Development, Genetic, J2EE, Java, Middleware, MySQL, mysql, Object Oriented Programming, Oracle, Programming, Ruby, Shell Scripting, Source Code, SQL, SQL Server, SVN, Unix, WebSphere
Full Time, Full-time
Work from home not available Travel not required

Job Description

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Primary Responsibilities:

Provide production support for critical business applications built on Service Oriented Architecture running on WESB and Mule
Work with on/offshore production support team handling incident and problem tickets
Provide on-call support (24x7) during critical issue resolution
Ensure overall organizational support goals are met (i.e. SLA, incident/problem reduction, application availability)
Co-ordinate root cause analysis efforts for permanent resolution on all incidents
Ability to troubleshoot complex production issues
Collaborate with cross functional teams on issue resolution
Work with the Development team to understand the new functionality being deployed and ensure all support readiness requirements are met
Ability to adjust both written and oral communications to a variety of different audiences
Ability to work independently to complete assigned tasks

Required Qualifications:

3+ years of experience with Production Support or Software Development
1+ years of experience with any RDBMS (SQL Server or Oracle or MySQL or DB2)
1+ years of experience with UNIX and Shell Scripting
1+ years of experience with developing APIs or Web Services
Must be able to work on call during escalations or critical issues

Preferred Qualifications:

Bachelor's degree
1+ years of hands on experience with Java / J2EE development
Knowledge of Object Oriented Programming (OOPS) concepts
Knowledge of SVN or any other source code control systems
Experience with WebSphere and Ruby framework
Good oral and written communication skills in the English language
Knowledge of OSE Framework
Experience in Agile Development
Experience with monitoring tools such as Dynatrace or Splunk
Knowledge of middleware applications (such as Mule or IIB)
Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: production support, Java, J2EE, RDBMS, SQL Server, Oracle, MySQL, DB2, UNIX, Shell Scripting, Eden Prairie, MN

Job Title: Technical Support & Production Support - Eden Prairie, MN
Shift: Day Job
Travel: No
Business: Optum Tech CIO Organization
Family: Information Technology
Telecommuter Position: No
Job Level: Individual Contributor
Overtime Status: Exempt
Posted Date: 6/15/2018
City: Eden Prairie
State: MN
Country: United States
Department: Optum CIO

Posted By


Company Information

We have modest goals: Improve the lives of others. Change the landscape of health care forever. Leave the world a better place than we found it. Such aspirations tend to attract a certain type of person. Crazy talented. Compassionate. Driven. To these individuals, we offer the global reach, resources and can-do culture of a Fortune 14 company. We provide an environment where you’re empowered to be your best. We encourage you to take risks and in return, offer a world of rewards and benefits for performance. Exceeding your limits is an exceptional start to your life's best work.(SM) Just like you, we are driven by a set of fundamental principles that are guiding our way forward. Our values of integrity, compassion, relationships, innovation, and performance serve as a foundation to transform health care. Are you in? Learn more about your future at UnitedHealth Group at